Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Specialist
Lincare
01.2023 - Current
Proficiency in both SharePoint and MS Office, Utilized SharePoint, as a collaborative platform, facilitates seamless teamwork and information sharing within the organization, Used MS Office, as suite of productivity tools, widely used for creating documents, spreadsheets, and presentations
Responsible to performing computer setups This involves configuring and setting up computer systems
Manages office supply orders involves overseeing and coordinating supplies to meet the operational needs of the office
Responsible for the crucial aspect involves ensuring the qualification of equipment, emphasizing the importance of having the necessary qualifications for the tools and resources used within the organization, Furthermore, a key duty is the meticulous cleaning of equipment
Creates Daily reports which is serve as valuable sources of information for decision-making processes within the organization
Entered patient information, scheduled appointments, traveled to patients homes for set ups, conducted equipment inspection, filing of patient's records, and collecting payments
Loan Document Specialist
ETeam
06.2022 - Current
Data entry
Filing
Mail
Reviewing documents
Patient Experience Coordinator
Athletico Physical Therapy
08.2024 - 03.2025
Ensured timely updates on patient status or condition changes were communicated effectively among all relevant parties involved in the care process.
Fostered a culture of empathy among staff members by sharing best practices from successful interactions with patients.
Provided personalized assistance to patients during admission, discharge, and follow-up processes for a seamless transition between care settings.
Improved patient satisfaction by addressing concerns promptly and efficiently.
Maintained confidentiality while managing sensitive information about patients'' medical history, treatment plans, and personal circumstances.
Answered incoming calls, scheduled appointments and filed medical records.
Verified patient insurance eligibility and entered patient information into system.
Provided excellent customer service to patients and medical staff.
Greeted and assisted patients with check-in procedures.
Followed document protocols to safeguard confidentiality of patient records.
Processed payments using cash and credit cards, maintaining accurate records of transactions.
Compiled and maintained patient medical records to keep information complete and up-to-date.
Human Resources Assistant
Wartburg College
10.2019 - 02.2020
Administrating tests
Scheduling Appointments
Conducting orientation
Maintains records and information
Recruitment
Provide clerical support
General Manager
Casey's General Stores Inc
11.2016 - 06.2019
Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions
Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability
Maximized efficiency by coaching and mentoring 23 personnel on principles, industry practices, company procedures and Kronos management software system for time attendance
Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service
Reviewed performance data to monitor and measure productivity, goal progress and activity levels
Worked directly with management, Regional Supervisors for quality strategies
Implemented operational strategies and effectively built customer and employee loyalty
Accounts Payable Clerk
Terex Corporation
11.2014 - 01.2015
Generated and submitted invoices based upon established accounts receivable schedules and terms
Applied proper codes to invoices, files and receipts to keep records organized and easily searchable
Keep vendor files accurate and up-to-date to expedite payment processing
Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft
Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers
Reconciled processed work by verifying entries and comparing system reports to balance
Investigated daily variances uncovered with reports and corrected errors to resolve discrepancies
Reviewed account documentation for over 5 accounts, rectified issues and contacted vendors about account changes
Administrative Assistant
John Deere
06.2014 - 12.2014
Screened over phone calls to take messages and route calls to appropriate personnel
Developed and maintained administrative processes to improve organizational accuracy and efficiency
Performed routine clerical tasks by scanning, filing and copying documents
Performed routine analysis and calculations to process data for internal reports
Maintained office equipment and placed orders for materials in short supply to manage office supply inventory
Used Microsoft Office to compose, edit and prepare correspondence and other department documents
Successfully completed special projects to exceed goals
Created and implemented standard operating procedures for records handling
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
Answered multi-line phone system by 3rd ring and transferred callers to appropriate department or staff members
Education
Associate of Arts - Medical Office Management
Kaplan Community College
Waterloo, IA
02.2010
High school diploma -
Fredericksburg High School
Fredericksburg, IA
05.1989
Skills
Schedule Organization
Daily Timekeeping
Teamwork Collaboration
Process Monitoring
Proficient in Microsoft Office
SAP Knowledge
Customer service and support
Quality Control
Kronos
Payroll
Accounts Payable
Microsoft Outlook
Human Resources
Recruiting
Management
Bookkeeping
Administrative experience
Leadership
Accounts receivable
Microsoft Excel
Manufacturing
Office experience
Customer service
Microsoft Office
Front desk
Shipping & receiving
Profit & loss
SharePoint
Interviewing
Insurance Verification
Office Management
Document Management
OSHA
HIPAA
Analysis skills
Communication skills
Food processing
SAP
Time management
Documentation Review
Risk Analysis
Medical Office Experience
ICD-10
Process Improvement
Certification
Driver's License
Accomplishments
Achieved Result by completing Task with accuracy and efficiency.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Supervised team of Number staff members.
Documented and resolved Issue which led to Results.