Tara Gibson
South Lebanon
Summary
Experienced banking specialist with a strong focus on customer service, cash handling, and transaction processing. Proven ability to collaborate within a team to achieve results, adapt seamlessly to changing needs. Known for reliability, trustworthiness, skilled communication, problem-solving, and financial accuracy. Consistently delivers exceptional service while maintaining high standards and efficiency in high-volume, high-pressure environments. Thrives in supportive and compassionate settings and now seeks to transition into a new field. Developed strong communication and empathy skills, along with effective management of daily care routines. Aims to bring these transferable skills to a new role, contributing to a positive and caring environment.
Overview
34
34
years of professional experience
Work History
Bank Teller
Kemba Credit Union
01.2022 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Guest Service Agent
Hilton Garden Inn Hotel
11.2021 - 01.2022
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Collected room deposits, fees, and payments.
- Maximized revenue by upselling room upgrades and additional services.
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
- Improved guest experience scores by consistently delivering exceptional service through active listening skills.
Guest Service Agent
Avid IHG Hotel
07.2021 - 10.2021
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Collected room deposits, fees, and payments.
- Maximized revenue by upselling room upgrades and additional services.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
Customer Service Representative
The Castle Jewelry and Pawn
11.2019 - 03.2020
- Managed inbound and outbound calls to respond to inquiries and resolve concerns
- Greeted guests entering or exiting store and upon approach to sales registers, answering questions and directing to product locations or store departments
- Managed details of completing sales payments, refunds, and exchanges, including issuing store credit
- Exceeded requirements in providing products and services to customers at all times
- Operated POS systems to process sales transactions for Merchandise [Product or service]
- Issued refunds, merchandise exchanges, and price adjustments in compliance with company policies
- Merchandised products according to planograms and display instructions and assisted with store recovery
Customer Service Representative
DSW Shoe Warehouse
12.2018 - 11.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Customer Service Representative
Whole Foods Market
05.2018 - 08.2018
- Developed reputation as an efficient service provider with high levels of accuracy
- Bagged, boxed or gift-wrapped sold merchandise per customer's request
- Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events
- Routinely answered customer questions regarding merchandise and pricing
Daycare Provider
Home Daycare
03.2014 - 06.2017
- Managed an in-home daycare with2 infants,1 toddlers and preschoolers and1 school-aged children
- Addressed behavioral and learning issues with parents and daycare management
- Provided care to the children, managed well-being and safety of the children, ensured rest and provided meals and snacks
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
- Developed reputation as an efficient service provider with high levels of accuracy
- Greeted customers entering the store to ascertain what each customer wanted or needed
Customer Service Specialist
Big Lots
10.2012 - 02.2014
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Provided an elevated customer experience to generate a loyal clientèle
- Routinely answered customer questions regarding merchandise and pricing
- Asked open-ended questions to assess customer needs
- Developed reputation as an efficient service provider with high levels of accuracy
- Greeted customers entering the store to ascertain what each customer wanted or needed
- Built long-term customer relationships and advised customers on purchases and promotions
- Operated a POS system to itemize and complete an average of50 customer purchases
Elderly Caregiver
Woodridge Assisted Living
01.1992 - 02.1993
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Maintained clean, safe, and well-organized patient environment.
- Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
- Enhanced elderly residents'' quality of life by providing compassionate care and assistance with daily activities.
- Assisted disabled clients to support independence and well-being.
Direct Support Worker
Fairfield Center
11.1990 - 12.1991
- Conducted regular assessments of clients'' progress, adjusting care plans as needed to promote ongoing improvement.
- Assisted clients with daily living activities, promoting self-sufficiency and personal growth.
- Maintained open lines of communication between team members, ensuring timely updates on client progress or concerns.
- Maintained accurate documentation of client interactions, progress, and incidents for thorough record-keeping purposes.
- Managed medication administration, ensuring proper adherence to prescribed regimens for optimal health outcomes.
- Assisted in meal planning and preparation that catered to specific dietary requirements while promoting healthy eating habits.
Education
High School Diploma - College Prep
Dohn Community High School
Cincinnati, OH09-2024
Skills
- Opening and closing accounts
- Data Entry
- Customer Service
- Problem resolution
- Cash handling expertise
- Patience and empathy
- [Software] proficiency
- Strong work ethic
- Hospitality and service industry background
- Behavior redirection
- Care plan management
- Elderly care
Timeline
Bank Teller
Kemba Credit Union
01.2022 - Current
Guest Service Agent
Hilton Garden Inn Hotel
11.2021 - 01.2022
Guest Service Agent
Avid IHG Hotel
07.2021 - 10.2021
Customer Service Representative
The Castle Jewelry and Pawn
11.2019 - 03.2020
Customer Service Representative
DSW Shoe Warehouse
12.2018 - 11.2019
Customer Service Representative
Whole Foods Market
05.2018 - 08.2018
Daycare Provider
Home Daycare
03.2014 - 06.2017
Customer Service Specialist
Big Lots
10.2012 - 02.2014
Elderly Caregiver
Woodridge Assisted Living
01.1992 - 02.1993
Direct Support Worker
Fairfield Center
11.1990 - 12.1991
High School Diploma - College Prep
Dohn Community High School
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