Summary
Overview
Work History
Education
Skills
Certification
Veteran Preference
Personal Information
Timeline
AdministrativeAssistant
Tara Gilbert-Ross

Tara Gilbert-Ross

Grayson,United States

Summary

A Business Operation Analyst, with proven sustained performance in creating and improving small businesses, and civil service processes that yielded in immediate increases in performance growth and revenue. As a seasoned Operation Analyst I offer 10+ years of industry experience and success in the following areas; Recruitment and Development, Administrative Management, Policy Analysis, and Logistic/Resource Management. I'm a dedicated professional with strong communication and task prioritization skills.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Founder/ Owner

Self Employed Services
06.2022 - 03.2024

Established a successful business by identifying market needs and developing innovative solutions. Attracted top talent for the company, fostering a collaborative and high-performance work environment. Streamlined back-of-house processes for improved kitchen efficiency, resulting in faster order preparation times without compromising quality standards. Oversaw renovation projects that enhanced the aesthetic appeal of the restaurant space, contributing to increased guest satisfaction levels. Analyzed sales data to identify trends for informed decision-making related to menu adjustments or operational changes. Developed and executed marketing strategies to attract new patrons, resulting in higher foot traffic and improved revenue which yielded $603,000.00 in the the 1st 12months of operation. Ensured compliance with all health department regulations, maintaining a score of 100% on all inspections. Established strong vendor relationships for the consistent sourcing of fresh ingredients at competitive prices. Implemented effective inventory management systems to minimize waste and control food costs.


Business Outcome: Business was sold to a restaurant industry mogul after 14 months of operation with forecast of $1,000,000,000 in upcoming year of operation.


Community Relations Coordinator

Department Of Veterans Affairs Fayetteville VA Medical Center
11.2014 - 12.2019

Community Relation Coordinator responsible for providing outreach, case management and support services to military Veterans by assisting with disability claims, vocational readiness, training and development, program process analyzation. Other duties included:

  • Developing individual vocational plans for Veterans with input from case workers, mental health workers, and other treatment team. Working closely with other agency employment program staff to maximize employment services for Veterans that may be eligible for other program services Developed strategic partnerships with local organizations to create mutually beneficial relationships, strengthening the community network. Served as a liaison between the organization and various stakeholders, fostering open communication lines for increased collaboration.
  • Utilized data-driven strategies to target specific demographics within the community, tailoring outreach efforts accordingly. Monitored and evaluated program effectiveness, implementing improvements based on feedback and results. Collecting and maintaining documentation and information for regular quarterly and annual reports. Maintained accurate records of all activities, ensuring proper documentation for reporting purposes. Continuously adapted strategies to align with evolving community needs, ensuring our approach remained relevant and impactful over time.


Program Outcome: Ranked in top 3 of all nationwide VA Coordinators during all consecutive years within portion.


Vice President of Managerial Research & Development

ALB3 Consulting, Research & Management, LLC
01.2015 - 01.2017


  • Serving as an authoritative source on how organizations can leverage process improvements to positively impact customer experiences, demonstrating proficiency in Lean Six Sigma process improvement methodology. Assisting the Senior Research Analyst in developing research proposals and undertaking analysis for a number of products. Establishing professional working relationships with senior executives and advising them on a variety of management topics, including business strategy, operations, and performance. Serving as a program and project manager, exercising independent judgments, design, and initiative in analyzing requirements, establishing priorities, allocating resources, and formulating recommendations for turn-key processes and solutions. Additional duties included:
  • Delivering written and verbal briefing to large and small audiences composed of internal and external stakeholders
  • Proficient in reviewing, evaluating, and critique economic and social science analytical methodologies utilized by other social scientists
  • Proficient in communicating, defending and collaborating on results and analysis with clients
  • Highly proficient in developing and presenting to field staff on analytical techniques and utilization of relevant data.

Human Resource Manager (Recruitment & Placement)

United States Navy
09.2009 - 12.2012

Successfully managed HR/Recruiting policies and coordinated reports of recommended revisions in alignment with organization objectives. Compiled industry-specific Web sites to support workforce recruitment strategies, increase potential-talent pool and complement organization branding.

Efficiently developed an organized applicant tracking system and a new –hire evaluation template that assessed the qualifications of candidates and supported hiring decisions. Improved team performance through quality focused training techniques and coaching on adherence to client compliance specifications

  • Administrative duties included the demonstration of and overseeing of: Prepared and maintained employment records related to events such as hiring, termination, leaves, transfers, or promotions, using human resources management system software
  • Interpreted and explained human resources policies, procedures, laws, standards, or regulations
  • Completed employee hiring-related paperwork
  • Informed job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, and promotion opportunities
  • Scheduled and conducted new employee orientations
  • Conferred with management to develop and implement personnel policies and procedures.

Interviewer/Investigator (Quality Assurance Team)

United States Navy
08.2006 - 09.2009
  • Successfully performed numerous investigations for the Inspector General on all allegations of fraudulent enlistments. Coded information received Investigated and ensured that enlistments had no culpability in or knowledge of fraudulent act. Compiled, records, and evaluated personal and financial data in order to verify completeness and accuracy, and to determine eligibility status. Checked with past employers or other references to verify answers and obtain further information. Secured records of assigned cases, and prepared required reports, Additional Investigative duties included:
  • Prepared reports that detailed investigation findings
  • Obtained and verified evidence by interviewing and observing suspects and witnesses and by analyzing records
  • Identified case issues and evidence needed, based on analysis of charges, complaints, or allegations of law violations
  • Investigated organized crime, recruiter corruption, civil rights violations, and other violations of UCMJ
  • Recorded evidence and documents, using equipment such as cameras and photocopy machines
  • Determined scope, timing, and direction of investigations
  • Collected and recorded information pertaining to recruiter complaints of improprieties.

Education

Doctorate - Doctor of Philosophy (PHD) Public Policy

Walden University
Minneapolis, MN
06.2017

Master's Degree - Master of Arts (MA) Management and Leadership

Webster University
St Louis, MO
03.2013

Bachelor's Degree - Bachelor of Science (BS) Education

Southern Illinois University (Carbondale)
Carbondale, IL
05.2010

Skills

  • Project Management
  • Training and Development
  • Policy Implementation
  • Administrative Management
  • Staff Leadership
  • Performance Management
  • Inventory Management
  • Program Development
  • Analytical Skills
  • Quality Assurance
  • Staff Development and Training
  • Administration and Operations

Certification

  • 2015/09, Grant Writing, NC State University, Raleigh, NC
  • 2014/08, Microsoft Office Program, Fayetteville Technical Community College
  • 2018/09, CPR and AED and First Aid, American Heart Association, Raleigh, NC
  • 2013/06, North Carolina State Certified Peer Support Specialist, On Track Wellness and Recovery Center, LLC.
  • 2012/12, North Carolina State Certified Dispute Resolution Mediator, Fayetteville Technical College
  • Lean Six Sigma (Green Belt), United States Navy, Raleigh, NC- Completed: 01/2009

Veteran Preference

10pts. VRA, VEOA, 30% or more

Personal Information

Citizenship: US

Timeline

Founder/ Owner

Self Employed Services
06.2022 - 03.2024

Vice President of Managerial Research & Development

ALB3 Consulting, Research & Management, LLC
01.2015 - 01.2017

Community Relations Coordinator

Department Of Veterans Affairs Fayetteville VA Medical Center
11.2014 - 12.2019

Human Resource Manager (Recruitment & Placement)

United States Navy
09.2009 - 12.2012

Interviewer/Investigator (Quality Assurance Team)

United States Navy
08.2006 - 09.2009

Doctorate - Doctor of Philosophy (PHD) Public Policy

Walden University

Master's Degree - Master of Arts (MA) Management and Leadership

Webster University

Bachelor's Degree - Bachelor of Science (BS) Education

Southern Illinois University (Carbondale)
Tara Gilbert-Ross