Tara Gjerde
Plainfield,IL
Summary
Results-driven professional seeking position as a Senior Patient Access Representative. With over 5 years experience as a lead medical scheduler and Focused on performance and flexible with specific needs of different assignments. Collaborates professionally with individuals from broad array of backgrounds and cultures.
Overview
6
6
years of professional experience
Work History
Patient Access Representative
Ensemble Health Partners
Plainfield, IL
03.2021 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
Lead Patient Access Center Associate
Rush Copley Medical Group
Aurora, IL
05.2019 - 03.2021
- Help in creating Standard operating process, and other training documents, trained all new hires and floats, lead team huddles, worked closely with department and office managers to create scheduling standardization, handle scheduling errors and reviewing with staff.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
Lead Medical Receptionist
Pain Specialist Of Greater Chicago
Burr Ridge, IL
06.2016 - 05.2019
- Supervising 8 receptionist, creating weekly schedules, conduct staff meetings, assist in interviews, performance reviews and disciplinary action.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Completed clerical duties and tasks for clinic administration.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
Education
Medical Assisting, Diploma - Medical Assisting
Olympia College
Burr Ridge, IL06.2003
High School Diploma -
Romeoville High School
Romeoville, IL06.1999
Skills
- Quality Assurance
- Insurance Information Collection
- Providing Information and Resources
- Patient Education
- Documenting and Recording Information
- Post-Discharge Care Coordination
- Communicating to Patients and Families
- Calm and Effective Under Pressure
- Demographics Information
- Multitasking and Organization
Timeline
Patient Access Representative
Ensemble Health Partners
03.2021 - Current
Lead Patient Access Center Associate
Rush Copley Medical Group
05.2019 - 03.2021
Lead Medical Receptionist
Pain Specialist Of Greater Chicago
06.2016 - 05.2019
Medical Assisting, Diploma - Medical Assisting
Olympia College
High School Diploma -
Romeoville High School
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