TARA GLANTON
Douglasville,GA
Summary
Experienced with front desk operations, including check-in and check-out procedures. Utilizes strong customer service skills to enhance guest satisfaction and loyalty. Track record of maintaining professional and welcoming environment for all guests.
Overview
26
26
years of professional experience
Work History
Hotel Front Desk Agent
Hilton Garden Inn
03.2022 - Current
- Managed guest reservations, including modifications, cancellations, and room assignments
- Greeted and checked-in guests in a professional and friendly manner, ensuring a positive first impression
- Resolved guest complaints or concerns promptly and effectively to ensure guest satisfaction
- Collaborated with housekeeping staff to prioritize room cleaning based on guest requests and check-in/check-out schedules
- Responded to telephone calls promptly using proper phone etiquette while providing assistance or transferring calls accordingly
- Assisted guests with luggage storage, transportation arrangements, and restaurant recommendations/reservations as needed
Front Desk Agent
Embassy Suites by Hilton
05.2022 - 08.2025
- Greeted and checked in guests, ensuring a warm and welcoming experience upon arrival
- Responded to guest inquiries and resolved issues promptly and professionally, maintaining high levels of customer satisfaction
- Provided accurate information about hotel facilities, services, and local attractions to enhance the guest experience
- Handled cash transactions for room charges, deposits, and incidentals with precision and attention to detail
- Efficiently managed guest reservations, including check-ins, check-outs, and room assignments
USPS Mail Carrier
United States Postal Service
04.2021 - 06.2023
- Delivered packages and goods to customers in a timely and efficient manner
- Maintained accurate records of deliveries, including time of delivery, recipient's name, and any special instructions
- Ensured the safe handling and transportation of fragile or perishable items
- Provided excellent customer service by addressing inquiries and concerns promptly and professionally
- Collaborated with dispatchers to coordinate daily delivery schedules
Customer Service Manager
WALMART
12.2019 - 02.2021
- Evaluated and authenticated returns, exchanges and voids.
- Organized shift assignments to meet expected coverage demands by factoring in typical leads and upcoming changes.
- Answer customers questions and provide information on procedures or policies.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Monitored key performance indicators (KPIs) such as average response time, first call resolution rate, and customer satisfaction scores to drive continuous improvement efforts
- Conducted regular performance evaluations for team members, providing constructive feedback and identifying opportunities for growth and development
- Led weekly team meetings to communicate updates, share best practices, and foster a positive work environment focused on delivering outstanding customer experiences
- Developed training programs to improve staff performance and service delivery standards.
- Led customer service team in implementing best practices for enhanced customer satisfaction.
Front End Supervisor
LOWES HARDWARE
01.2014 - 11.2018
- Optimized front end operations by setting and improving schedules and workflow.
- Boosted team productivity by keeping front end stocked, clean, and ready for customer demands.
- Controlled risk by preparing drawers, counting totals, and resolving discrepancies.
- Served customers by processing returns and exchanges, as well as helping individuals locate desired products.
- Improved revenue consistently, establishing clear goals and coaching employees to enhance performance.
Dispatcher/Security Officer
NEWARK HOUSING AUTHORITY POLICE
07.2000 - 09.2013
- Tracked all changes in computer systems to keep records current and accurate.
- Maintained current knowledge of all personnel in field and all completed assignments.
- Communicated with individuals within inbound call center setting to complete dispatch support for maintenance and emergency calls.
- Operated a variety of communications equipment.
- Provided information to outside agencies such as District Attorney's offices and department of justice, as appropriate.
- Maintained accurate logs of all incidents, accidents, and daily activities
- Monitored surveillance cameras and alarm systems, promptly responding to any suspicious activity or emergencies
- Patrolled assigned areas to ensure the safety and security of premises
Education
High School Diploma -
Jonathan Dayton High School
Springfield, NJ06.1990
Political Science
Union County College
Elizabeth, NJSkills
- Initiative-taking
- Teamwork orientation
- Professional appearance
- Transaction processing
- POS system operation
- Active listening
- Effective communication
- Verbal and written communication
- Analytical thinking
- Computer literacy
Languages
English
Native or Bilingual
Timeline
Front Desk Agent
Embassy Suites by Hilton
05.2022 - 08.2025
Hotel Front Desk Agent
Hilton Garden Inn
03.2022 - Current
USPS Mail Carrier
United States Postal Service
04.2021 - 06.2023
Customer Service Manager
WALMART
12.2019 - 02.2021
Front End Supervisor
LOWES HARDWARE
01.2014 - 11.2018
Dispatcher/Security Officer
NEWARK HOUSING AUTHORITY POLICE
07.2000 - 09.2013
High School Diploma -
Jonathan Dayton High School
Political Science
Union County College