Tara Goodfellow
Pinehurst
Summary
Personable and detail-focused with solid understanding of medical billing and coding principles, including knowledge of medical terminology and coding systems like ICD-10 and CPT. Skilled in accurately coding patient information and submitting claims for reimbursement. Committed to ensuring streamlined billing processes and optimizing revenue cycles for healthcare providers.
Overview
7
7
years of professional experience
Work History
Hospital Service Technician
Memorial Hermann Hospital
05.2023 - 01.2025
- Demonstrated strong organizational skills in managing multiple tasks simultaneously while maintaining attention to detail and prioritizing workload appropriately.
- Contributed to the hospital''s compliance with industry regulations by maintaining extensive knowledge of equipment usage guidelines, cleaning procedures, and safety protocols.
- Contributed to the positive reputation of the hospital by consistently exhibiting professionalism and excellent customer service skills when interacting with patients, families, and staff members.
- Improved equipment availability through effective coordination with nursing teams for timely pick-up and return of used items.
- Liaised between medical staff and medical equipment vendors.
Call Center Representative
Memorial Hermann Hospital
05.2022 - 03.2023
- Demonstrated strong organizational skills in managing multiple tasks simultaneously while maintaining attention to detail and prioritizing workload appropriately.
- Contributed to the positive reputation of the hospital by consistently exhibiting professionalism and excellent customer service skills when interacting with patients, families, and staff members.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Customer Service Representative
Lowe's Home Centers, LLC
03.2018 - 04.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Certificate - Medical Billing And Coding
CALRegional
Conroe, TX04-2025
Skills
- Problem-solving skills
- Active listening
- Customer support
- Critical thinking
- Call center experience
- Customer service
- Google Docs and Microsoft Office
- ICD-10 CM, CPT, EM and HCPCS Coding
- Medical Terminology
- Billing Cycle
- Medical Insurance Billing and Claims processing
- Anatomy and Physiology
Timeline
Hospital Service Technician
Memorial Hermann Hospital
05.2023 - 01.2025
Call Center Representative
Memorial Hermann Hospital
05.2022 - 03.2023
Customer Service Representative
Lowe's Home Centers, LLC
03.2018 - 04.2022
Certificate - Medical Billing And Coding
CALRegional
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