Tara Gormley

Work History

ADRC / CAPCOG

03.2023 - Current

Developed relationships with government, healthcare, housing, and non-profit partners to support the Aging & Disability Resource Center’s mission.
Coordinated Steering Committee activities, training events, and outreach campaigns to boost engagement and service visibility.
Delivered information and referral services via phone and email, maintaining accurate client and program records.
Created program guidelines and ensured compliance with Texas Health and Human Services standards.
Produced digital outreach content and managed community resource databases to improve public access to services.
Managed and supervised administrative and daily program operations, complying with policies and regulations.
Facilitated workshops and conducted one-on-one training to educate team members.
Addressed and resolved technical, financial, and operational concerns by working with team members and directors.

Progressive

07.2020 - 03.2023

Evaluated applications and databases for fraud indicators and risk accuracy; took corrective action when needed.
Collaborated with product managers and claims teams to assess risk acceptability and improve underwriting policies.
Handled customer service inquiries during peak periods; supported claim follow-ups and misrepresentation processing.
Used internal systems and updated tools to ensure timely, compliant decisions on policy modifications.
Provided training and mentorship to new team members, contributing to their professional growth and overall team success.
Assisted in the implementation of new software systems, leading to increased efficiency and accuracy in underwriting operations.

Ethos Apartments

11.2018 - 07.2020

Built strong, lasting relationships with prospective tenants, leading property tours and providing personalized leasing options that matched their needs.
Developed rapport with residents and maintained excellent relationships through consistent communication, resulting in high tenant satisfaction and retention.
Worked closely with apartment locators, vendors, and the maintenance team to create a seamless leasing experience and ensure property upkeep.
Coordinated and hosted resident events to foster community engagement and enhance the resident experience.
Managed CRM systems to track prospects, maintain up-to-date records, and follow up with potential tenants, ensuring a smooth leasing process.
Ensured smooth transition for new tenants by guiding them through the onboarding process and maintaining organized tenant records.
Developed virtual leasing and community engagement strategies in response to COVID-19, which were adopted company-wide to maintain occupancy and drive new leases during shutdowns.