Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Hi, I’m

Tara Graham

Hostess
Winter Garden,FL
Tara Graham

Summary

I have full availability for anything that's needed of me. I will gladly come in on a day off to help out if called or messaged! I'm open to moving around to help other sections or people when asked or when I see a need and have the time to help. I'm a very energetic personality and work well with others in any situation. I am able to complete tasks on my own or in groups of coworkers. I do not let my energy get in the way of my job or cause the job to be half-done. I complete everything with a positive attitude and to the best ability.

Overview

4
years of professional experience

Work History

Disney's Animal Kingdom
Orlando, FL

Hostess
11.2022 - Current

Job overview

  • Responded appropriately to customer complaints, bringing major issues to the attention of the manager on duty.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Supported serving staff, food runners, and bussers to keep the dining room presentable and ready for guests.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Accommodated guests with children and special needs to promote a comfortable dining experience.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Resolved customer service and food-related issues to maintain guest satisfaction.
  • Cleaned and restocked counter areas, replenished cash drawers, and checked server supplies to facilitate operations.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Operated cash register to process cash, check and credit card transactions.
  • Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
  • Performed variety of duties related to food service.
  • Followed food safety regulations pertaining to sanitation, food handling and storage.
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Maintained professional demeanor during interactions with customers and co-workers.
  • Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
  • Set up, restocked and cleaned dining areas.
  • Followed staff performance and service standards to deliver consistent and positive customer experiences.
  • Acquired new skills to support team and further accommodate customer needs.
  • Received food orders from individuals and explained offerings.
  • Monitored inventory to keep adequate stock of food items and supplies.
  • Followed recipes and customer requests to prepare meals.
  • Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.
  • Complied with company service standards and adhered to inventory and cash control procedures.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Maintained safe food handling practices to prevent germ spread.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Collaborated with team to deliver timely service of items.
  • Assembled and served meals according to specific guest requirements.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Refilled condiments, napkins and server workstations.
  • Made meals in accordance with company standards and requirements.
  • Filled and served various beverages for customers.
  • Rotated inventory to reduce waste and optimize freshness.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
  • Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
  • Directed patrons to restrooms and other amenities within facility.

Publix
Palm Harbor, FL

Cake Decorator
04.2021 - 11.2022

Job overview

  • I am a very passionate decorator, I love my work and every cake I make has my heart in it
  • I will always try to find the best option for a customer request within my ability
  • I love the creativity that goes into decorating, but what truly makes me love what I do daily is the reaction of the customer.
  • Decorated cakes for special occasions, showers, birthdays and christenings.
  • Assisted customers with planning cake vision, including color, theme and size.
  • Answered phone calls, put in orders and handled customer disputes or complaints.
  • Used pastry bags and tips to pipe messages and decorative roses onto cakes.
  • Cleaned display cases, utensils and working spaces to keep sanitary work environment.
  • Prepared buttercream and icings to use for decorating cakes, cupcakes, tarts and other pastries.
  • Applied creative techniques to design beautiful, memorable wedding cakes.
  • Met with customers to discuss needed bakery items and take orders.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Reviewed expiration dates on items and removed expired products from stock to maintain quality.
  • Adhered to safety protocols to minimize mishaps and accidents with baking equipment.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Inspected all bakery products and removed any found to possess defects.

Publix

Bakery Clerk
02.2020 - 11.2022

Job overview

  • Around February of 2020, I left the register to become a bakery clerk as to expand my capabilities in the company
  • In moving to the bakery I have gained experience in pastry and cake decoration, taking important orders for customers in person and over the phone, taking care of a department by myself while actively catering to customers, and self-training to advance my abilities in decorating.
  • Provided excellent customer service to foster satisfaction and loyalty.
  • Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
  • Used bread slicers and other bakery equipment to handle high-volume operations needs.
  • Arranged baked goods in attractive displays inside bakery cases to increase sales.
  • Personalized cakes by writing desired words or adding other customizations.
  • Labeled bakery items by inputting data into digital weighing machine.
  • Assisted bakery manager with coordinating product ordering, receiving and stocking.
  • Minimized cross-contamination and infection risks by consistently following safe food handling procedures.
  • Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth during high-volume periods.
  • Listened to guests to understand needs and help each person select optimal products and services.
  • Monitored on-hand items to proactively replace low stock and keep product levels within optimal tolerances to meet expected demands.
  • Trained new bakery employees to use POS system to document orders, process payments and check progress for customers.
  • Greeted incoming patrons, offered menu advice and documented order details and special preferences.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Greeted customers to determine wants or needs.
  • Answered store and merchandise questions and led customers to wanted items.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Placed special orders or called other stores to find desired items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Recommended merchandise to customers based on needs and preferences.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Bagged or packaged purchases and wrapped gifts.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Prepared merchandise for purchase or rental.
  • Described merchandise and explained use, operation and care.
  • Recommended, selected and located merchandise based on customer desires.
  • Maintained records related to sales for store management.
  • Watched for and recognized security risks and thefts to prevent or handle situations.

Publix
Palm Harbor, FL

Meals Clerk
10.2019 - 06.2021

Job overview

  • Alongside my time as a cashier, I worked as an Aprons meal clerk at my store
  • I have proper food safety training and experience in food prep
  • I aimed to make the dishes to the tee of the recipes I was given, expanding my knowledge on replacement ingredients for customers with food needs to know how to enjoy the dish at home
  • Currently, Aprons is closed due to Covid-19, but I intend to return to it when it reopens along with my bakery clerk position.
  • Communicated with customers and employees to answer questions or explain information.
  • Delivered high-quality customer service through deep commitment to knowledge and performance.
  • Directed clients and guests to correct departments, rooms and staff members.

Publix
Palm Harbor, FL

Cashier and Customer Service
04.2019 - 03.2021

Job overview

Covid to customers.
  • Remained aware of surroundings and secured cash to minimize loss potential.
  • Checked personal identifications during alcohol and tobacco sales.
  • Offered customers carry-out service at completion of transaction.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Adhered to social distancing protocols and wore mask or face shield.

    • Education

    Countryside High School

    High school diploma
    05.2020

    Skills

    • Packaging
    • Kitchen Experience
    • Food Service
    • Food Safety
    • Food Preparation
    • Cash Handling
    • POS
    • Cooking
    • Food Handling
    • Meal Preparation
    • Cashiering
    • Retail Sales
    • Cake Decorating
    • Serving Experience
    • Cleaning Experience
    • Food Production
    • Assessments
    • Customer Service — Expert
    • Warm and Welcoming
    • Team Player
    • Verbal and Written Communication
    • Customer-Oriented
    • Front of House Management
    • Service Oriented
    • Opening and Closing Procedures
    • Flexible and Adaptable
    • Attention to Detail
    • Front- and Back-of-House Coordination
    • Reliable and Trustworthy
    • Creative Problem Solving
    • Self-Motivated
    • Multitasking and Prioritization
    • Guest Greeting and Seating
    • Highly Organized
    • Service-Oriented
    • Cleaning and Sanitizing
    • Active Listening and Communication
    • Personable and Friendly
    • Time Management and Prioritization
    • Menu Memorization
    • High-Volume Dining
    • Table Bussing
    • Identifying and resolving common customer issues
    • Full results: Expert
    • Administrative Assistant/Receptionist — Highly Proficient
    • Using basic scheduling and organizational skills in an office setting
    • Full results: Highly Proficient
    • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
    • Development in any professional field
    Availability
    See my work availability
    Not Available
    Available
    monday
    tuesday
    wednesday
    thursday
    friday
    saturday
    sunday
    morning
    afternoon
    evening
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    Timeline

    Hostess

    Disney's Animal Kingdom
    11.2022 - Current

    Cake Decorator

    Publix
    04.2021 - 11.2022

    Bakery Clerk

    Publix
    02.2020 - 11.2022

    Meals Clerk

    Publix
    10.2019 - 06.2021

    Cashier and Customer Service

    Publix
    04.2019 - 03.2021

    Countryside High School

    High school diploma

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