Summary
Overview
Work History
Skills
Accomplishments
Timeline
Generic

Tara Granquist

Marysville,WA

Summary

Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Adaptable Manager offers many years of experience coordinating operations to achieve organizational goals. Communicative team leader with expertise in strategic planning and inventory management. Committed to driving improvements through innovation and leadership. Diligent professional with many years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention, and vendor negotiation.

Overview

18
18
years of professional experience

Work History

Starbucks Manager

Starbucks
Everett, Washington
03.2023 - Current
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Achieved and held 100% customer connection on multiple occasions.

Albertsons Deli Manager

Albertsons
Marysville, WA
01.2022 - 03.2023
  • Ensured cleanliness and sanitation of deli area, equipment, and supplies.
  • Supervised deli staff to ensure efficient customer service.
  • Trained new employees on proper food handling techniques and safety regulations.
  • Ordered necessary deli supplies to maintain stock levels.
  • Developed weekly schedules for deli staff to ensure adequate coverage during peak hours.
  • Monitored daily sales reports to maximize profitability.
  • Maintained accurate records of inventory and product ordering cycles.
  • Resolved customer complaints in a professional manner.
  • Created promotional displays to attract customers to the deli section.
  • Analyzed data from customer surveys to identify areas for improvement in service or product selection.
  • Implemented cost-saving measures such as portion control, waste management.
  • Established policies and procedures for the safe storage and rotation of food products.
  • Provided guidance and mentorship to team members on how best to serve customers' needs.
  • Addressed employee performance issues promptly while also providing feedback and coaching as needed.
  • Assisted in developing marketing strategies that would increase sales in the deli department.
  • Conducted regular inspections of all refrigeration units to ensure temperature compliance with health codes.
  • Collaborated with other departments within the store to ensure smooth operations.
  • Reviewed invoices from vendors for accuracy prior to payment processing.
  • Performed periodic audits of cash registers for accuracy in transactions and pricing.
  • Priced and ordered food products, kitchen equipment, and food service supplies.
  • Maximized customer satisfaction scores by training employees well and implementing strong customer relations standards.
  • Prepared and led food service training programs to teach staff various tasks.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.

Starbucks Assistant Manager

Starbucks
Marysville, Washington
08.2019 - 01.2022
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Ensured compliance with safety regulations and company policies.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.
  • Maintained up-to-date knowledge of company products and services.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Communicated regularly with customers to gain insights into their needs.
  • Established processes for monitoring customer satisfaction levels.
  • Created reports on sales trends, inventory levels, and financial data.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Recruited and trained new employees to meet job requirements.
  • Interviewed prospective employees and provided input to HR on hiring decisions.

Starbucks Barista

Starbucks
Everett, Washington
06.2008 - 08.2012
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Operated cash registers to process customer payments.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Ground beans for espresso shots according to individual customer specifications.
  • Labeled containers of milk for use in coffee drinks according to expiration dates.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Followed safety procedures while operating machinery such as grinders and espresso machines.
  • Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
  • Placed orders with suppliers for delivery of products required for daily operations.
  • Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
  • Adhered to health department regulations concerning sanitation standards.
  • Created promotional displays for advertising special events or promotions at the cafe.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.

Cashier

711 Gas Station
Marysville, Washington
05.2006 - 06.2008
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
  • Followed company security procedures for handling large sums of money.
  • Performed other duties as assigned by management.

Skills

  • Financial Management
  • Business Development
  • Expense Tracking
  • Strategic Planning
  • Performance Management
  • Marketing
  • Policy Implementation
  • Schedule Preparation
  • Sales management
  • Team Leadership
  • Staff Management
  • Budget Control
  • Complex Problem-Solving
  • Verbal and written communication
  • Sales Techniques
  • Staff Training and Development
  • Time Management
  • Excellent Communication skills
  • Fast learner
  • Excellent work ethic
  • Dedicated worker

Accomplishments

  • On multiple occasions I have achieved and held 100% customer connection

Timeline

Starbucks Manager

Starbucks
03.2023 - Current

Albertsons Deli Manager

Albertsons
01.2022 - 03.2023

Starbucks Assistant Manager

Starbucks
08.2019 - 01.2022

Starbucks Barista

Starbucks
06.2008 - 08.2012

Cashier

711 Gas Station
05.2006 - 06.2008

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Tara Granquist