Tara Grater
Kennett,MO
Summary
Dynamic leader with a proven track record at Titlemax, enhancing operational efficiency and fostering client loyalty through strategic planning and effective team building. Skilled in P&L management and customer relationship management, I've driven significant performance improvements. My approach blends motivational leadership with rigorous cost analysis, achieving notable business growth.
Overview
18
18
years of professional experience
Work History
General Manager
Titlemax
11.2021 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
Shopper
Instacart
01.2020 - 11.2021
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Demonstrated speed and accuracy in order item selection.
- Selected best-quality perishable items such as meat and produce.
- Worked productively with customers to meet order requirements and service expectations.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences.
- Conducted price checks for customers, establishing trust and enhancing their overall experience.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Verified each item matched order sheet's description.
Packer
Amazon
06.2019 - 01.2021
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Complied with safety, health, and environmental regulations as prescribed by law.
- Complied with company policies and industry regulations throughout all packing activities, promoting a safe working environment.
- Ensured timely completion of orders through effective time management and multitasking skills.
- Completed all assigned tasks promptly, adhering to strict deadlines while maintaining high-quality workmanship.
- Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
- Improved team collaboration through effective communication and coordination with coworkers.
- Inspected items to identify discrepancies and damages and reported to supervisor.
- Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
- Increased accuracy of packed items by diligently following packing lists and verifying product information.
- Reduced errors in shipments by carefully inspecting packages for quality and accuracy.
- Assisted supervisors with special projects as needed, showcasing versatility and commitment to overall team success.
- Trained new employees on proper packing and labeling techniques and to apply best practices.
- Supported training efforts for new team members, sharing knowledge of best practices for successful packing operations.
Nutrition Service Worker
St. Anthonys/Mercy South
03.2016 - 09.2018
- Provided support during special events or functions, ensuring timely food service and accommodating dietary requirements for large groups.
- Maintained a positive work atmosphere by fostering teamwork among colleagues and demonstrating strong communication skills.
- Performed daily temperature checks on refrigerators and freezers, ensuring proper storage conditions for perishable items.
- Operated various kitchen equipment safely while adhering to established protocols for usage and maintenance.
- Delivered exceptional customer service during meal times, addressing patient concerns and requests promptly.
- Contributed to a clean and safe food service environment by following strict sanitation guidelines.
- Promoted a welcoming dining experience for patients through attentive service and cheerful demeanor during meal times.
- Participated in regular staff training sessions to stay updated on current food safety practices and nutrition standards.
- Demonstrated flexibility to adapt quickly to changing patient needs or last-minute menu adjustments due to unforeseen circumstances.
- Assisted in conducting inventory checks, maintaining accurate records of food supplies and equipment.
- Enhanced patient satisfaction by providing well-balanced meal options, adhering to dietary restrictions and preferences.
- Assisted nursing staff with feeding assistance when needed, ensuring that patients received adequate nutrition support during their hospital stay.
- Supported the nutrition team in menu planning for optimal health outcomes among patients.
- Aided in reducing food waste by monitoring consumption patterns and adjusting production levels accordingly.
- Prepared nutritious meals using standardized recipes, ensuring consistency in taste and presentation.
- Assisted with preparation and serving of food in line with established nutrition guidelines.
- Assisted patients clients with mean plan development, addressing individualized dietary requirements.
- Developed nutrition plans addressing individual patient diabetes and food allergies.
- Assessed calories, sodium, sugar, and other nutrition data to oversee patients' diets.
- Served meals to customers according to established guidelines.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
- Maintained clean and safe work environment.
CSR
Abbott
04.2015 - 12.2016
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
- Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
- Collaborated with management to develop strategies for enhancing overall customer experience.
- Streamlined communication between departments, ensuring timely resolution of customer concerns.
- Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
- Provided comprehensive training for new team members, resulting in faster onboarding and better overall performance.
Warehouse Worker
Wesstaff
11.2013 - 08.2015
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
Server
Dennys Restraunt
10.2006 - 08.2011
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Education
Dental Assistant - Dental
Missouri College
Brentwood, MO09.2009
General Studies
Francis Howell North HS
St. Charles, MO05.2008
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Team leadership
- Staff management
- Customer relations
- Training and development
- Relationship building
- Staff training
- Customer relationship management
- Staff supervision
- Goal setting
- Employee scheduling
- Verbal and written communication
- Administrative skills
- P&L management
- Motivation
- Client relations
- Labor cost controls
- Deadline oriented
- Strategic planning
- Performance improvement
- Vendor relationships
- Employee development
- Consistently meet goals
- Performance improvements
- Performance evaluations
- Purchasing
- Recruitment
- Project planning
- Cost analysis and savings
- Sales expertise
- Team oversight
- Marketing
- Account management
- Data review
- Vendor sourcing
- Budget administration
Accomplishments
I won the most prestigious award Titlemax has to offer the first year I was employed with the company. I helped grow and maintain 5 stores in the amount of time I was employed with TitleMax!
Timeline
General Manager
Titlemax
11.2021 - Current
Shopper
Instacart
01.2020 - 11.2021
Packer
Amazon
06.2019 - 01.2021
Nutrition Service Worker
St. Anthonys/Mercy South
03.2016 - 09.2018
CSR
Abbott
04.2015 - 12.2016
Warehouse Worker
Wesstaff
11.2013 - 08.2015
Server
Dennys Restraunt
10.2006 - 08.2011
Dental Assistant - Dental
Missouri College
General Studies
Francis Howell North HS
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