Tara Gray

• Acted as primary liaison for independent pharmacies.
• Ensured accurate claims reconciliation via diverse communication methods.
• Utilized problem-solving skills to identify and resolve technical issues.
• Collaborated with Omnicell teams to enhance performance.
• Implemented robust policies and procedures governing reconciliation activities, promoting consistency across the organization.
• Enhanced reconciliation efficiency by streamlining processes and implementing automation tools.
• Analyzed complex financial data sets to identify trends or anomalies requiring further investigation or remediation efforts.

• Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
• Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
• Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
• Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.

• Prioritized resident well-being through conscientious time management, ensuring all residents received their medications promptly according to prescribed schedules.
• Maintained strict confidentiality regarding resident personal information in accordance with HIPAA regulations and facility policies.
• Prevented potential drug interactions by staying informed about new medications being introduced into a resident's regimen.
• Improved medication administration accuracy by diligently following physician orders and maintaining up-to-date patient records.

Served as weekend supervisor in a group home setting for special needs clients from teenage to senior.

• Spearheaded quality assurance initiatives, identifying areas for improvement and implementing corrective actions as needed.
• Directed small team dedicated to client ADL tasks.
• Streamlined operational processes through regular evaluations, making adjustments as necessary to optimize productivity.
• Evaluated staff performance regularly, offering constructive feedback to improve overall capabilities.
• Facilitated seamless transitions between weekday and weekend shifts through thorough handover meetings.
• Directed cleaning, restocking, and customer service activities.
• Managed financial transactions accurately, reducing discrepancies in cash handling procedures.
• Determined appropriate job tasks for team members based on training and individual strengths.
• Provided comprehensive training for new hires, fostering a supportive work culture that encouraged professional growth.
• Managed compliance with HIPAA standards through thorough documentation.

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Took ownership of customer issues and followed problems through to resolution.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
• Increased team productivity by providing ongoing training and support to customer service representatives.