Tara Groover
Dallas,GA
Summary
Technically savvy and goal-oriented Administrative Assistant. Skilled in prioritizing and completing tasks independently. Extremely driven and motivated to assist organizations to thrive. Extensive experience in Microsoft Office, Adobe Acrobat, Quickbooks, SquareUp, Impact, Yardbook, and CCC Intelligent Solutions.
Overview
16
16
years of professional experience
Work History
Front Office Manager
Finish Pros Collision and Repair
09.2022 - 05.2024
- Ensuring accuracy in documentation, financial transactions, and accounts receivable
- Organize office functions, manage schedules/ update calendar appointments, and oversee daily operations of office
- Answered, screened, and redirected telephone calls and emails with professionalism and efficacy
- Converted authorization documents into electronic/ paperless forms
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
Office Administrator
Dirt Cheap Lawn Care and Repair
07.2014 - 05.2022
- Redesigned and implemented company policies and procedures
- Created and maintained website
- Acquired 100+ clients
- Prepared, proofread, and formatted all correspondence, reports, presentations, flyers, spreadsheets, graphs, and illustrations.
Social Media and Content Evaluator
Appen Global
06.2010 - 12.2021
- Meticulous entry of data with 97% accuracy
- Ability to investigate, evaluate and categorize sensitive content without bias
- Secured sensitive content while complying with NDA's strict protocols and guidelines.
Sales Agent
StubHub
07.2016 - 07.2018
- Supplied excellent customer service in a fast-paced environment via chat and inbound calls
- Maintained customer satisfaction rate of 95%
- Ability to de-escalate and resolve problems while ensuring positive customer experiences
Administrative Assistant
Parsons Corporation
06.2008 - 05.2014
- Aided staff by overseeing reception, document control, maintaining folders on servers, liaison between departments, and coordinating operational support
- Arranged appointments/ meetings and recorded minutes
- Communicated with 20+ company partners and clients on daily basis
Education
Associate's Degree - Business Administration and Management
Bryant & Stratton College
01.2015
Skills
- Gate-Keeping/ Schedule and Calendar Management
- Contract Management
- Database Management
- Document Control/ Data Entry
- Customer Service/ Relations
- Policy and Procedure Modification
- Exceptional Communication
- Microsoft Office Suite
- Credit and Collections
- Inventory Control
- Effective Multitasking
- Account Reconciliation
- Event Coordination
- Attention to Detail
Timeline
Front Office Manager
Finish Pros Collision and Repair
09.2022 - 05.2024
Sales Agent
StubHub
07.2016 - 07.2018
Office Administrator
Dirt Cheap Lawn Care and Repair
07.2014 - 05.2022
Social Media and Content Evaluator
Appen Global
06.2010 - 12.2021
Administrative Assistant
Parsons Corporation
06.2008 - 05.2014
Associate's Degree - Business Administration and Management
Bryant & Stratton College
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