Open To Work
Tara Grunlund
Medical Referral Coordinator
Schofield,WI
Work Preference
Summary
Healthcare Administrative Professional with extensive experience in managing patient referrals and multi-specialty scheduling. Expertise in insurance verification, prior authorizations, and utilizing Epic EMR, while ensuring HIPAA compliance. Committed to enhancing operational efficiency and training team members to improve service quality.
Overview
21
21
years of professional experience
Work History
Patient Referral Coordinator / Specialty Clinic Scheduler
Aspirus Clinics
01.2015 - Current
- Managed 35-40 patient calls daily, addressing inquiries and scheduling needs efficiently.
- Coordinate scheduling for 20+ clinics across 5+ specialties.
- Verified and updated insurance information while completing prior authorizations to ensure patient access to necessary services.
- Utilized Epic EMR system to manage patient records efficiently.
- Trained new hires on company procedures, enhancing team readiness and service quality.
- Adhered to HIPAA regulations to ensure patient confidentiality and data security.
Pharmacy Technician
Young's Drug Store
Wausau, Wisconsin
03.2013 - 11.2014
- Processed prescriptions accurately and efficiently for customers.
- Assisted pharmacists in preparing medications and managing inventory.
- Supported pharmacists in processing prescriptions, managing inventory, handling insurance claims, and delivering customer service.
- Communicated with patients to provide medication information and instructions.
Customer Service Advocate
UnitedHealthcare - Optum Rx
Wausau , WI
11.2005 - 12.2011
- Handled daily inquiries from members regarding benefits, eligibility, and prescription orders while maintaining HIPAA-compliant documentation in a fast-paced call center environment.
- Assisted customers with inquiries regarding prescription medications and coverage options.
- Provided timely resolutions to customer issues through effective communication.
- Utilized internal systems to process medication requests and updates efficiently.
Education
High School Diploma -
Christian Fellowship Academy
Brighton05-1989
Medical Administration coursework -
Rasmussen College
Wausau, WIWausau, WI
Skills
- Referral management
- Patient Access
- Insurance Verification
- Prior Authorizations
- Patient scheduling
- Appointment management
- Telehealth coordination
- Epic EMR
- Medical terminology
- Documentation management
- Data analysis
- Patient communication
- HIPAA
Personal Information
Title: Healthcare Administrative Professional
Timeline
Patient Referral Coordinator / Specialty Clinic Scheduler
Aspirus Clinics
01.2015 - Current
Pharmacy Technician
Young's Drug Store
03.2013 - 11.2014
Customer Service Advocate
UnitedHealthcare - Optum Rx
11.2005 - 12.2011
High School Diploma -
Christian Fellowship Academy
Medical Administration coursework -
Rasmussen College