Summary
Overview
Work History
Education
Skills
Timeline
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Tara Gustafson

Vancouver,WA

Summary


Diligent with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Diligent with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

18
18
years of professional experience

Work History

Sales and Marketing / Customer Service

Pacific Payment Systems
04.2022 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Sales and Marketing Specialist

Direct Processors
03.2017 - 12.2021
  • Managed key account relationships, resulting in increased repeat business and long-term loyalty among clients.
  • Conducted comprehensive market research to identify potential opportunities for business growth.
  • Analyzed competitor products and pricing strategies, helping the company maintain a competitive edge in the market.
  • Developed persuasive sales pitches tailored to individual client needs, ensuring a high conversion rate from prospect to customer.
  • Followed through with leads to close sales over phone, in office and during external consumer engagements.
  • Collaborated with leadership to identify marketing and communication needs for team and stakeholders.
  • Monitored personal sales activities to maintain compliance with internal policies and applicable government regulations.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Set and achieved company defined sales goals.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Informed customers of promotions to increase sales productivity and volume.
  • Achieved or exceeded company-defined sales quotas.
  • Stayed current on company offerings and industry trends.
  • Trained new employees on customer service, money handling and organizing strategies.

Sales and Marketing Spercialist

Securus Payments
03.2012 - 06.2015
  • Created informative product presentations and conducted training sessions for both internal staff and external partners.
  • Collaborated with cross-functional teams to develop innovative product offerings and promotional campaigns.
  • Utilized data-driven insights to create targeted email marketing campaigns that effectively engaged prospects at various stages of the buyer''s journey.
  • Collaborated closely with design teams on advertising collateral development, ensuring consistent messaging across various channels.
  • Exceeded quarterly sales targets consistently, contributing significantly to overall company performance.
  • Streamlined internal processes for improved efficiency, leading to higher productivity within the sales team.
  • Generated valuable referrals from existing customers through proactive relationship management efforts.
  • Boosted sales revenue by developing and implementing effective marketing strategies.
  • Established strong relationships with clients through exceptional customer service and communication skills.
  • Built local sales and marketing plan for each targeted district within defined territory.
  • Built relationships with customers and community to promote long term business growth.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Contributed to team objectives in fast-paced environment.
  • Developed and maintained strong working relationships with professionals within assigned territory.

Personal Banker

US Bank
10.2007 - 08.2009
  • Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
  • Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
  • Improved customer satisfaction by providing personalized banking solutions and exceptional service.
  • Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
  • Cross-sold bank products and services to meet customer needs and provide options.
  • Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
  • Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.
  • Leveraged advanced knowledge of banking products/services to deliver custom presentations that effectively addressed unique client needs.
  • Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
  • Processed deposits, withdrawals and ACH transfers accurately.
  • Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
  • Increased branch revenue by cross-selling banking products tailored to individual client needs.
  • Resolved client disputes with empathy and efficiency, restoring confidence in banking services.

Education

No Degree - Business Management Classes

Clark College
Vancouver, WA
05-2010

Evergreen High School
Vancouver, WA
06-1998

Skills

  • Sales and marketing aptitude
  • Sales and marketing experience
  • Sales and marketing language
  • Global sales and marketing
  • Sales and marketing strategies
  • Sales and marketing alignment
  • Sales and marketing leadership
  • Sales and marketing
  • Sales and marketing efforts
  • Sales and marketing methods
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Complaint resolution
  • Payment processing
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Call center operations
  • Microsoft outlook
  • Scheduling
  • Follow-up skills

Timeline

Sales and Marketing / Customer Service

Pacific Payment Systems
04.2022 - Current

Sales and Marketing Specialist

Direct Processors
03.2017 - 12.2021

Sales and Marketing Spercialist

Securus Payments
03.2012 - 06.2015

Personal Banker

US Bank
10.2007 - 08.2009

No Degree - Business Management Classes

Clark College

Evergreen High School

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Tara Gustafson