Tara Haines
Hospitality & Tourism Professional
Richmond,KY
Work Preference
Summary
With a proven track record at Days Inn Hotel, I excel in enhancing guest satisfaction and operational efficiency. My expertise in staff training and problem-solving, coupled with a knack for fostering positive team environments, significantly boosts service quality. Skilled in both employee scheduling and effective communication, I consistently exceed customer and employer expectations.
Work History
Hospitality Manager
Days Inn Hotel
- Increased customer service ratings significantly through personable service.
- Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.
- Optimized staffing schedules based on expected occupancy rates, maximizing productivity without compromising on service quality.
- Collaborated with various departments to achieve operational excellence, boosting overall guest experience quality.
- Developed a loyal customer base by consistently exceeding expectations with personalized attention and care.
- Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.
- Ensured compliance with industry standards and regulations through regular audits and inspections.
- Maintained strong relationships with vendors to ensure timely delivery of products and services at competitive prices.
- Scheduled work hours for Number employees to achieve adequate manpower coverage.
- Filed incident reports and handled inappropriate behavior to document problems and disturbances.
- Established emergency response protocols for seamless management of crises, ensuring the safety and well-being of guests and staff.
- Enhanced guest satisfaction by promptly addressing concerns and implementing effective solutions.
- Boosted hotel quality and service scores by motivating and supporting guest services and housekeeping employees.
- Assisted guests with check-ins, account inquiries, and any additional services needed.
- Greeted guests upon arrival and offered assistance.
Food Service Worker
Long John Silver's
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Greeted customers at counter to fulfill requests and answer questions.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
General Manager
Holiday Inn Express Hotel Suites
- Increased customer service ratings significantly through personable service.
- Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.
- Optimized staffing schedules based on expected occupancy rates, maximizing productivity without compromising on service quality.
- Collaborated with various departments to achieve operational excellence, boosting overall guest experience quality.
- Developed a loyal customer base by consistently exceeding expectations with personalized attention and care.
- Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.
- Ensured compliance with industry standards and regulations through regular audits and inspections.
- Maintained strong relationships with vendors to ensure timely delivery of products and services at competitive prices.
- Scheduled work hours for Number employees to achieve adequate manpower coverage.
- Filed incident reports and handled inappropriate behavior to document problems and disturbances.
- Established emergency response protocols for seamless management of crises, ensuring the safety and well-being of guests and staff.
- Enhanced guest satisfaction by promptly addressing concerns and implementing effective solutions.
- Boosted hotel quality and service scores by motivating and supporting guest services and housekeeping employees.
- Assisted guests with check-ins, account inquiries, and any additional services needed.
- Greeted guests upon arrival and offered assistance.
Education
Hospitality And Tourism Management - Hospitality Management
Eastern Kentucky University
Richmond, KY06.1999
Pre College Curriculum - Business Management
Lafayette High School
Lexington, KY06.1995
Skills
- Employee scheduling
- Staff training and development
- Health and safety compliance
- Guest relations management
- Budgeting and financial management
- Reservation systems
- Hotel operations
- Customer rapport
- Supply purchasing
- Problem-solving
- Multitasking
- Excellent communication
- Reliability
- Organizational skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Hospitality Manager
Days Inn Hotel
Food Service Worker
Long John Silver's
General Manager
Holiday Inn Express Hotel Suites
Hospitality And Tourism Management - Hospitality Management
Eastern Kentucky University
Pre College Curriculum - Business Management
Lafayette High School