Tara Hall DiLaura
Batavia,NY
Summary
Personable, dedicated and motivated customer service professional & consistent top collections specialist with extensive experience in both areas. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with a passion to succeed.
Overview
13
13
years of professional experience
Work History
Assistant Store Manager
Salvation Army Family Stores
Batavia, NY
05.2023 - 04.2024
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Balanced store cash sales with reports, counted cashier drawers, made daily bank deposits, and completed daily paperwork for corporate.
Collections Specialist
Pioneer Credit Recovery Inc.
Perry, NY
09.2015 - 04.2020
- Performed skip tracing activities to locate missing debtors; developed a network of resources to aid in locating debtors when necessary.
- Developed relationships with debtors to encourage timely payments while providing excellent customer service.
- Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.
- Arranged for debt repayment and established repayment schedule based on customer finances.
- Recorded and updated customer personal accounts with accurate contact information.
Collections Specialist
Premiere Credit of North America
Batavia, NY
07.2011 - 06.2015
- Maintained records of collection activities for each account, including contact attempts, payment arrangements and resolution status.
- Performed skip tracing activities to locate missing debtors; developed a network of resources to aid in locating debtors when necessary.
- Ensured compliance with federal and state collections laws and regulations.
- Assisted customers with financial hardship by offering alternative payment plans or other solutions that would benefit both parties.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
High School Diploma -
Warsaw Central High Scoolh
Warsaw06-1996
Some College (No Degree) -
Monroe Community College
Rochester, NYSkills
- Skip tracking
- Attention to Detail
- Customer Service and Engagement
- Call center background
- Collections
- Computer Proficiency
- Problem-Solving
References
References available upon request.
Timeline
Assistant Store Manager
Salvation Army Family Stores
05.2023 - 04.2024
Collections Specialist
Pioneer Credit Recovery Inc.
09.2015 - 04.2020
Collections Specialist
Premiere Credit of North America
07.2011 - 06.2015
High School Diploma -
Warsaw Central High Scoolh
Some College (No Degree) -
Monroe Community College
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