Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tara Hammond

Bowie,MD

Summary

Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit clients needs and return each to optimal quality of life.

Overview

11
11
years of professional experience
1
1
Certification

Work History

IDA Call Center Representative

DHS - ESA
04.2023 - Current
  • POC for Call Center IDA inquiries into CURRENT.
  • Responded to customer calls and emails to answer questions regarding the status of IDA cases..
  • Adhered strictly to all applicable laws and regulations about customer privacy rights.

Social Service Representative

DHS-ESA
06.2022 - Current
  • Apply policies and procedures while reviewing applications, renewals/recertification, reported changes, and other sources of information from DHS customers to determine eligibility for SNAP benefits program
  • Interview customers in person or by telephone to collect information and evidence required for eligibility determinations. Provides high-quality customer service by listening respectfully and responding appropriately, empathizing with customers to identify and document barriers.
  • Utilizes eligibility systems and other sources of electronic and paper information to look up case history, understand current eligibility, and identify any required actions required by customers or DHS.
  • Participated in regular case reviews with supervisor and other team members to discuss progress and outcomes of cases.
  • Advocating on behalf of clients when necessary to ensure they receive needed benefits or services.

Housing Coordinator

Community Connections, Inc.
11.2021 - 06.2022
  • Functioned as liaison between Permanent Supportive Housing (PSH), clients served, to D.C. Housing Authority (DCHA) and Department of Human Services (DHS).
  • Participates in collaborative meetings discussing client transfers, issues, and applications.
  • Completed LRSP voucher applications within 5 days of receiving new clients.
  • Gathered community resources and coordinated referrals to obtain services.
  • Documented services and collected required data for evaluation.
  • Met with housing residents and landlords to answer questions, address concerns and clarify policies and procedures.
  • Oversaw housing plans for over 30 clients to promote timely transition to permanent housing and appropriate usage of housing subsidies.

Housing Case Manager

Community Connections, Inc.
04.2019 - 06.2022
  • Case management services provided to homeless and previously homeless individuals.
  • Guided clients in the development of skills and strategies for dealing with individual problems.
  • Assessed client eligibility for rental subsidies such as Section 8 vouchers or other government funded programs.
  • Mediated disputes between tenants and landlords when necessary to ensure a successful tenancy.
  • Provided crisis intervention services when needed including emergency financial assistance, eviction prevention, and mental health referrals.
  • Coordinated move-in activities for new tenants including furniture donations, apartment cleaning, and installation of safety equipment.
  • Conducted regular home visits with tenants to ensure they are maintaining the unit according to lease requirements.
  • Provided emotional support and advocacy for vulnerable populations facing discrimination due to race, gender identity or sexual orientation.
  • Referred client or family to appropriate community resources to obtain support for mental or physical illness.

Day Program Lead

Renoxx Caregiver, Inc
10.2018 - 04.2019
  • Developed and implemented daily activities that promoted social, physical, recreational, and mental health goals of participants.
  • Monitored the progress of participants in meeting their individual goals.
  • Created a safe environment for participants by enforcing rules and regulations.
  • Organized transportation services for participants as needed to attend activities or appointments.
  • Facilitated weekly staff meetings to discuss program updates and any issues that may arise.
  • Assessed participant's medical needs and provided necessary referrals when required.
  • Conducted regular assessments of participant's progress towards achieving their goals.

Community Support Professional

Ardmore Enterprises
10.2013 - 03.2015
  • Assisted with development of daily living, communication and social skills with clients families.
  • Promoted effective working relationships with service providers and forged collateral contacts to support and deliver community-based approach.
  • Transported clients to medical appointments and mental health visits to meet basic needs.
  • Followed and evaluated support care plans to increase personal development.
  • Supported individuals with facility-based planned activities in home and community settings.
  • Supported clients in developing goals and social skills, improving individual wellness and productivity.

Education

Master of Science - Social Work

Howard University
Washington, DC
05-2025

Master of Science - Human And Social Service

Walden University
Minneapolis, MN
11.2017

Bachelor of Science - Sociology

Bowie State University
Bowie, MD
05.2004

Skills

  • Emotional awareness
  • Organizational skills
  • Time management
  • Communication
  • Conflict resolution
  • Critical thinking
  • Local Government
  • Eligibility Determination
  • Mental Health Assessments
  • Community Services Coordination
  • Social Services Knowledge
  • Biopsychosocial Assessments

Certification

CPR certified

Timeline

IDA Call Center Representative

DHS - ESA
04.2023 - Current

Social Service Representative

DHS-ESA
06.2022 - Current

Housing Coordinator

Community Connections, Inc.
11.2021 - 06.2022

Housing Case Manager

Community Connections, Inc.
04.2019 - 06.2022

Day Program Lead

Renoxx Caregiver, Inc
10.2018 - 04.2019

Community Support Professional

Ardmore Enterprises
10.2013 - 03.2015

Master of Science - Social Work

Howard University

Master of Science - Human And Social Service

Walden University

Bachelor of Science - Sociology

Bowie State University

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Tara Hammond