Tara Hanneman

My responsibilities include:

Customer Service: Greeting customers, answering questions, and handling complaints.

Scheduling: scheduling appointments, managing work flow and notifying customers of service status.

Repair Estimates: Estimate costs and times for repairs, and prepare repair orders.

Customer records: Maintain customer records and exporting any and all changes to Quick Books.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maximized performance by monitoring daily activities and mentoring team members.
• Cross-trained existing employees to maximize team agility and performance.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Oversaw inventory management, optimizing stock levels, and reducing waste.