Tara Harewood
Jacksonville,FL
Summary
Accomplished Flight Attendant offering over 14 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service. Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.
Overview
24
24
years of professional experience
Work History
Flight Attendant
United Airlines
08.2015 - Current
- Ensure compliance with Federal Aviation Administration regulations
- Assist customers and respond to onboard medical situations
- Provide leadership and maintain order during high stress situations including aircraft evacuation, security threats, delays, severe weather conditions, and turbulence, etc
- Maintain professional, composed public image while complying with United grooming and uniform standards
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
Flight Attendant
Allegiant Airlines
05.2011 - 08.2015
- Providing top quality service to Caesar's Entertainment VIP(High Rollers) Priority Platinum Customers
- As a front line Flight Attendant providing quality service to Allegiant Air's and Caesars customers and representing company and public is high priority
- Contribute to smooth functioning of business by accurately accounting for passengers and their luggage
- Perform pre-boarding security checks of aircraft, passengers and carry-on baggage
- Provide support to other crew members and leadership
- Assist passengers in accordance with government regulations
- Promote sale and usage of products and services offered by company and specified industry partners
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
Assistant VP of Operations and Technology
Citicorp/ Citibank
08.2000 - 03.2011
- Provide leadership and guidance to approximately 36+call center staff members to accomplish overall objectives by: Implementing/utilizing performance measures to provide feedback, managing against performance standards, understanding policies and regulations, and communicating with customers daily on supervisory level
- Increased operational efficiency by streamlining processes and implementing innovative solutions.
- Leveraged industry expertise to identify trends and potential risks, enabling proactive response measures.
- Worked with direct reports on training and development plans.
- Led sales and service initiatives to drive high levels of customer service.
- Championed process improvements that resulted in increased efficiency across multiple departments.
- Led teams through organizational change by effectively communicating expectations, providing support, and monitoring progress.
- Established strong relationships with key stakeholders through effective collaboration and negotiation skills.
- Prepared monthly and statistical reports.
- Hired and managed 12 new managers to drive business growth.
Education
Some College (No Degree) - Minor: Aviation Management And Leadership
University of Memphis, Cecil Humphrey’s School of Law
Memphis, TNSome College (No Degree) - Business Technology
Southwest TN Community College
Memphis, TNAssociate of Science - Office Systems Technology
Pensacola Jr. College
Pensacola, FL06.1989
Skills
- Microsoft Suite, Spreadsheets, Outlook
- CMS, TCS, FDR, RPLID/UCSS, SAS, NICE
- Witness
- Quickbooks, Outlook
- Payroll Kronos/ADP,HRIS, ECR
- Paychex
- Avaya Centre VU 90 Supervisor
- AS/400
References
Professional and Personal References Available Upon Request
Timeline
Flight Attendant
United Airlines
08.2015 - Current
Flight Attendant
Allegiant Airlines
05.2011 - 08.2015
Assistant VP of Operations and Technology
Citicorp/ Citibank
08.2000 - 03.2011
Some College (No Degree) - Minor: Aviation Management And Leadership
University of Memphis, Cecil Humphrey’s School of Law
Some College (No Degree) - Business Technology
Southwest TN Community College
Associate of Science - Office Systems Technology
Pensacola Jr. College
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