Tara Hartfield
Duarte,California
Overview
23
23
years of professional experience
Work History
Patient Resources Coordinator
City of Hope National Medical Center
Duarte
04.2020 - Current
- Provided advocacy and support for patients and families to empower them with education and information to seek available services and resources in the community
- Built and nurtured relationships with community-based resource agencies and foundations to ensure appropriate resources are available to City of Hope patients and families
- Provides support for patients and families to assist them in their individualized resource needs, both internal services and resources offered by City of Hope, or external referrals to local and national organizations
- Communicated with patients to problem solve and connect with needed and available resources for SDoH
- Developed and maintained a database of local and national referral resources for patients and their families, including resources for pain management, assistance with transportation, rent and utilities, insurance, legal concerns, housing for out-of-town patients, food delivery for home bound patients, and so on
- SDoH working groups on creating and developing processes and workflows for enterprise including CTCA sites
- Screen and provides resources and community collaboration for support
- Grant reporting, developed and tracked quarterly and monthly tracking tools for grants, including the Rockefeller Foundation, The Change Reaction, Cure Sonia and others (over $1.5 million of support to City of Hope families since 11/2020
- Supports all Clinical Network sites (33)
- Onboarding support for new colleagues including- SharePoint, HPT (High Performance Training) and primary division (interviews)
- Monthly reports for all Community Network Sites and Duarte
- Support for workflow development and integration of Findhelp in EPIC
- Insurance verification for community referrals, Medi-Cal/HMO, PPO- insurance websites to assist with finding providers in network
- Assist with authorizations and referrals for continued care in the community.
Regulatory Coordinator
City of Hope National Medical Center
Duarte
04.2019 - 04.2020
- Supported management and pharmaceutical companies in organizing all audits on continued education for clinical staff, organize and prepare all SharePoint documenting\data extracting
- Maintained knowledge of institutional protocol submission procedures and requirements
- Maintained a processing and tracking system for all protocol related paperwork
- Collected criteria information for protocol submission
- Coordinated the preparation and submission of new studies to appropriate committees, including DSMC, C/PRMC, COH IRB, WIRB, CIRB and other committees as necessary, including drafting and/or editing of informed consent document
- Interacted with appropriate institutional staff to ensure that the protocol approval process is completed in a timely manner
- Completed forms and comply with institutional, state, and/or federal regulations for study initiation, conduct, and termination
- Coordinated regulatory correspondence
- Interacted with appropriate institutional staff for amendments to clinical trials
- Kept the PI and research staff informed of status of amendments
- Participated in research audits, as required
- Communicated verbally and in writing, as needed or as requested by study investigator, with internal reviewers (e.g., C/PRMC, IRB, IBC) or external agencies (e.g., pharmaceutical sponsors and/or governmental study sponsors, such as National Cancer Institute or Food and Drug Administration)
- Assisted in maintaining Regulatory Binder for each study, including updating FDA Forms 1572 and Financial Disclosures as needed
- Liaised with Protocol Coordinators, investigators, study team and sponsors, as needed.
Administrative Support
City of Hope National Medical Center
Duarte
02.2018 - 04.2019
- Support all Nursing Coordinators (approximately 13-18) for onboarding of all new patients
- Printed and prepared all consenting documents
- Assist with new protocol process for study participant screening, eligibility, and consent
- Assist with documenting study activity, workup and follow up
- Assist with HCT patient Flow, Donor Evaluation, Patient Evaluation, organizing Standard Regimen and Pre-transplant Classes
- Proficiently utilize SharePoint and Midas tracking, Oncor, Epic
- Support management and pharmaceutical companies in organizing all audits on continued education for clinical staff
- Organize and prepare all SharePoint documenting\data extracting
- IRB consenter and certified CITI training
- IRB 00029, 02149, 02150.
Senior Financial Counselor, Team Leader
Patient Financial Services
Durango
04.2005 - 02.2018
- Customer Service Team Lead responsible for: Patient Access-Scheduling, Billing, Registrations, Medical Records, Application Process for Charity, Journey of Hope, Mercy Project, Colorado Indigent Care, State and Federal Medicaid compliance and application assistance (Presumptive eligibility site), Medical Disability, Insurance Verification, Point of Service Collections, Monthly Reports, Audit Process-State level and Ernst &Young (quarterly and annually) for CICP
- Worked independently with community organizations (Department of Human Services, ARG Disability Group, local long term care facilities) to provide financial assistance to community members without insurance, assisted and completed Disability applications for patients/clients
- Homeless Coalition board member
- Payment contract, insurance verification/authorization, Denial Process, Collection Agency
- Meditech (medical program older medical program for facility healthcare), Epic systems (day to day registrations, patient care system), HBA services Back-up Support as needed for internal departments
- Emdeon trained (insurance verification site where we verified all credit information for non-profit organization) US Bank postings
- Revenue Cycle (back up) Printed daily reports, collections, accounts payable and receivable, billing accuracy- making sue correct CTP codes were in place for services, collection of upfront payments
- Medicaid advocate for inpatients and outpatients, assisted in completion of Medicaid and Long-term Care Applications and Disability when needed
- Credit Score Programs for financial assistance (this program was used to verify all credit scores and ability to pay based on income and credit ratings), accounting, A/P, A/R, US Banking for facility, Cashier back up, recently added: La Plata Community Health Clinic, CARES, Unity Project
- Over 1600 EPIC training hours (super user)- traveled to sister facilities for Patient Access transition from Meditech 8 to EPIC (Colorado and Kansas).
Youth Director
City of Durango Parks and Recreation
Durango
05.2001 - 04.2005
- Interview, hire, train, and schedule new staff, successfully resolve any parent/child complaints
- Planned, organized, and created weekly activities for staff and children, provided transportation with City vehicles to fieldtrip locations
- Followed all State and Federal childcare laws and regulations
- Supervised approximately 100 children from ages 5-12 and supervised 8-10 full time staff for both after school and summer programs.
Timeline
Patient Resources Coordinator - City of Hope National Medical Center
04.2020 - Current
Regulatory Coordinator - City of Hope National Medical Center
04.2019 - 04.2020
Administrative Support - City of Hope National Medical Center
02.2018 - 04.2019
Senior Financial Counselor, Team Leader - Patient Financial Services
04.2005 - 02.2018
Youth Director - City of Durango Parks and Recreation
05.2001 - 04.2005
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