Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tara Hayden

Philadelphia,PA

Summary

Currently managing at Mission Taqueria. After six and a half years with the company I'm looking to expand my experience. After an abrupt end with my previous employer (Kevin Sbraga) I was recruited to work at Mission Taqueria. I quickly earned promotions and have been managing for five out of the six and a half years I've been employed with the company. I've held nearly every FOH position, with the exception of bartending, throughout my 11 years of working in the industry (Baby Blues BBQ, Sbraga, The Fat Ham, The lil Fat Ham, Mission Taqueria). I definitely prefer, and excel in, high volume settings.

Overview

8
8
years of professional experience

Work History

Manager

Mission Taqueria
02.2017 - Current
  • Hiring and onboarding for all FOH
  • Scheduling employees, including R/Os, holidays, and special event staffing. Manage call-outs and shift changes
  • Overseeing training, and personally training, FOH employees
  • Creating and organizing sidework and expectations for all FOH staff
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Evaluated employee performance and held annual revues for all FOH employees
  • Calmly managing unhappy guests
  • Dry goods ordering (take-out supplies, flatware, miscellaneous requests from Chef/BOH)
  • Opened and closed location and monitored shift changes

Server/Food Runner/Host/Host Manager

Mission Taqueria
01.2017 - Current
  • Prior to managing at Mission Taqueria for the past 5 years, I hosted, ran, and served.

Server

The Fat Ham
01.2016 - 01.2017
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Lead Host

Sbraga
01.2016 - 01.2017
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Education

Bachelor of Science - Health Sciences

Drexel University
Philadelphia, PA
06.2015

Skills

  • Performance Tracking and Evaluations
  • Schedule Preparation
  • Job Assignments
  • Reconciling Cash Drawers

Timeline

Manager

Mission Taqueria
02.2017 - Current

Server/Food Runner/Host/Host Manager

Mission Taqueria
01.2017 - Current

Server

The Fat Ham
01.2016 - 01.2017

Lead Host

Sbraga
01.2016 - 01.2017

Bachelor of Science - Health Sciences

Drexel University
Tara Hayden