Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Tara Heavner

Summary

Strategic Salesforce Professional with flair for adopting modern project execution methodologies in compliance with pre-defined standards. Excellent communicator with superb leadership, coordination and analytical skills. Expertise in Salesforce Core and Salesforce CPQ.

Overview

10
10
years of professional experience
1
1
Certification

Work History

DELIVERY DIRECTOR

Simplus (an Infosys Company)
02.2017 - Current
  • Enhanced delivery efficiency by implementing innovative process improvements and streamlining workflows.
  • Improved customer satisfaction with timely delivery of products and services, addressing concerns promptly and professionally.
  • Led team in achieving high-performance standards, ensuring consistent quality across all deliveries.
  • Implemented data-driven decision-making processes to optimize resource allocation and prioritize projects effectively.
  • Collaborated with stakeholders to define scope, objectives, and deliverables for each project, aligning expectations for success.
  • Conducted regular risk assessments and implemented mitigation strategies to minimize potential impact on delivery timelines and budgets.
  • Coached team members on best practices for effective communication, problem-solving, and time management skills.
  • Established a culture of continuous learning among team members by promoting professional development opportunities and fostering knowledge sharing within the organization.
  • Streamlined business processes for clients with efficient Salesforce configurations and customizations.
  • Improved client satisfaction by providing customized Salesforce solutions tailored to their specific needs.
  • Identified opportunities for process improvement, strategically implementing changes to optimize client success with Salesforce platforms.
  • Served as a trusted advisor to clients, addressing concerns and offering recommendations to improve their utilization of Salesforce technologies.

SENIOR CONSULTANT

Oracle
05.2014 - 02.2017
  • Increased client satisfaction by providing tailored consulting services and effective problem-solving strategies.
  • Delivered high-quality solutions for clients through comprehensive research and analysis of industry trends.
  • Developed innovative strategies to address complex business challenges, resulting in increased profitability for clients.
  • Presented findings and recommendations to executive-level stakeholders, effectively communicating key insights and action plans.
  • Collaborated with internal teams to develop customized solutions that addressed unique client needs.
  • Evaluated existing business processes, recommending improvements that led to increased operational efficiency.
  • Mentored junior consultants, helping them enhance their skills and contribute more effectively to projects.

Education

MBA -

Valparaiso University
Valparaiso, IN
12.2021

Bachelor of Science -

Valparaiso University
Valparaiso, IN
05.2006

Skills

  • Business Analysis
  • Customer Focus
  • Application support
  • User Acceptance Testing
  • Reporting Tools
  • Software Development Lifecycle
  • Team Supervision
  • Report Preparation
  • Requirements Gathering
  • Service Level Agreements
  • Schedule Coordination
  • Trend tracking
  • Stakeholder Management
  • Configuration Management
  • Incident Management
  • Issue Resolution
  • Delivery Management
  • Documentation
  • Continuous Improvement
  • Customer Service
  • Problem-Solving
  • Analytic Tools and Methods
  • Time Management
  • Adaptability and Flexibility
  • Resource Management
  • Analytical Thinking
  • Standards Documentation
  • Staff Training

Certification

  • Salesforce Certified Administrator
  • Salesforce Certified Business Analyst
  • Salesforce Certified Sales Cloud Consultant
  • Salesforce Certified Service Cloud Consultant
  • Salesforce Certified CPQ Specialist

Timeline

DELIVERY DIRECTOR

Simplus (an Infosys Company)
02.2017 - Current

SENIOR CONSULTANT

Oracle
05.2014 - 02.2017

MBA -

Valparaiso University

Bachelor of Science -

Valparaiso University

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Tara Heavner