Tara Hendrick
Hephzibah,GA
Summary
Accomplished banking professional with over 25 years of expertise in branch operations, branch management, needs-based selling, member services, loan origination, and relationship management. Dedicated and adaptable teammate, eager to share my knowledge with a dynamic team, and support organizational goals.
Overview
2
2
Certifications
26
26
years of professional experience
Work History
Universal Bank II
Georgia's Own Credit Union
Augusta, Georgia
04.2025 - Current
- Worked successfully with diverse teammates to accomplish branch goals, perform day-to-day operations, and meet member needs.
- Provided excellent service and attention to members, whether face-to-face or through phone conversations.
- Held consultative conversations with new and existing members to identify their financial needs, and offer credit union financial products and services to meet their needs.
- Originate loans for borrowers through retail lending channels.
- Coordinated with processors, underwriters, and closing teams on loan files.
- Foster relationships with credit union community partners, and conduct financial literacy presentations.
New Business Development Officer
Georgia's Own Credit Union
Augusta, Georgia
10.2023 - 04.2025
- Developed member relationships through community outreach.
- Promoted deposit, lending, and membership services to prospective members.
- Fostered relationships with credit union community partners.
- Conducted financial literacy presentations.
- Attended networking events to build relationships with potential members.
Branch Manager/ New Business Development Officer
Health Center Credit Union
Augusta, Georgia
09.2014 - 10.2023
- Managed daily branch operations and maintained service standards across member interactions.
- Supervised branch teammates, assigned tasks, coached teammates, and led the team to meet organizational goals.
- Managed and inspired team members to perform to their full potential, driving branch sales results.
- Monitored sales activity and guided staff on product and service recommendations.
- Conducted regular performance reviews for all teammates in the branch.
- Held consultative conversations with new and existing members to identify their financial needs, and offer credit union financial products and services to meet their needs.
- Originate loans for borrowers through retail lending channels.
- Coordinated with processors, underwriters, and closing teams on loan files.
- Participated in community events to promote the credit union, and conducted financial literacy presentations.
Branch Manager
SunTrust Bank
Augusta, Georgia
08.2012 - 09.2014
- Directed daily operations of the branch, including regulatory compliance, customer service, human resources, sales, and achieving organizational goals.
- Managed and inspired team members to perform to their full potential, driving branch sales.
- Achieved individual and branch sales goals.
- President's Team Winner
- Showcase Branch of the Year Winner 2011 & 2012
Assistant Branch Manager
SunTrust Bank
Augusta, Georgia
10.2009 - 08.2012
Licensed Financial Services Representative
SunTrust Bank
Evans, Georgia
11.2005 - 10.2009
Financial Services Representative
SouthTrust/ Wachovia
Evans, Georgia
11.2003 - 11.2005
Teller/ FSR/ Night Supervisor
SouthTrust Bank
Augusta, Georgia
05.2000 - 11.2003
Education
BBA - Management
Augusta University
Augusta, GA12-2004
High School Diploma -
Evans High School
Evans, GA05-1999
Skills
- Branch operations and management
- Team leadership and collaboration
- Deposit product oversight
- Loan origination expertise
- Relationship management
- Cash handling proficiency
- Problem solving and conflict resolution
- Public speaking skills
- Written communication abilities
- Computer literacy
Certification
Certified Financial Counselor - CUNA
Timeline
Universal Bank II
Georgia's Own Credit Union
04.2025 - Current
New Business Development Officer
Georgia's Own Credit Union
10.2023 - 04.2025
Branch Manager/ New Business Development Officer
Health Center Credit Union
09.2014 - 10.2023
Branch Manager
SunTrust Bank
08.2012 - 09.2014
Assistant Branch Manager
SunTrust Bank
10.2009 - 08.2012
Licensed Financial Services Representative
SunTrust Bank
11.2005 - 10.2009
Financial Services Representative
SouthTrust/ Wachovia
11.2003 - 11.2005
Teller/ FSR/ Night Supervisor
SouthTrust Bank
05.2000 - 11.2003
BBA - Management
Augusta University
High School Diploma -
Evans High School