Tara Herd
Stillwater,OK
Summary
Focused individual driven to exceed expectations across the board. Quality and service-focused. Offering critical thinking skills and strong attention to detail.
Overview
22
22
years of professional experience
Work History
ADA Bus Driver
Oklahoma State University
09.2022 - Current
- Ensured passenger safety by adhering to traffic regulations and company policies.
- Assisted passengers with boarding and disembarking for improved service experience.
- Conducted pre-trip inspections to ensure vehicle safety and reliability.
- Followed designated routes to provide timely transportation services.
- Enhanced communication with dispatch for efficient route management.
- Monitored traffic conditions to adjust routes and maintain schedules.
- Managed passenger interactions to ensure a positive travel experience.
- Coordinated with maintenance staff to address vehicle issues promptly.
- Delivered excellent customer service with effective communication and professionalism.
- Assisted passengers with special needs, ensuring a safe and comfortable journey.
- Maintained detailed records of daily operations to support management.
- Boosted route efficiency by utilizing real-time traffic information.
- Handled emergencies calmly to ensure passenger safety and well-being.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Transported passengers safely along prescribed routes according to tight schedules.
- Navigated challenging weather conditions safely while keeping passengers informed of potential delays due to hazardous road situations.
- Promoted positive rider experience by providing courteous, attentive service and addressing customer concerns promptly.
- Retained bus system, route and stop knowledge for informative customer advice.
- Facilitated smooth operation of routes by coordinating with scheduling teams.
- Developed strong rapport with regular passengers by providing friendly service, remembering names, engaging in conversations when appropriate.
- Trained new bus drivers in company policies, route navigation techniques, and safety protocols to ensure smooth onboarding experiences.
- Contributed to company reputation for reliability by maintaining an exceptional attendance record and punctuality rate.
- Increased route efficiency, avoiding traffic-heavy areas and choosing optimal paths.
- Coordinated with dispatch team to manage unexpected delays or changes in route efficiently.
- Calculated and collected fares from passengers.
PSE Clerk
USPS, United States Postal Service
02.2021 - 09.2022
- Facilitated timely delivery of packages by ensuring proper labeling and placement within designated sorting bins according to postal codes.
- Maintained accurate records of mail volume processed, ensuring streamlined operations and timely delivery.
- Assisted customers with special services requests such as certified mail or insurance claims, fostering trust in the USPS brand.
- Enhanced customer satisfaction by efficiently sorting, routing, and distributing mail to appropriate destinations.
- Upheld a professional demeanor when interacting with customers, coworkers, and supervisors to maintain a positive work environment.
- Provided exceptional customer service while addressing inquiries about postage rates, mailing regulations, and other postal matters.
- Demonstrated adaptability when rotating between various tasks such as window clerk duties, bulk mail processing, or collection route coverage as needed.
- Sorted mail according to size, shape and destination.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
Babysitter
Cassidy’s Daycare
07.2020 - 01.2021
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Taught children to organize toys, wash hands, and share by leading by example.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Planned fun outings and educational activities to keep children entertained.
- Promoted healthy habits by preparing nutritious meals and snacks for children daily.
- Provided first aid and care during emergencies, ensuring child safety at all times.
- Enhanced children's language development with storytelling and reading sessions.
- Coordinated outdoor activities to promote physical health and exploration.
- Supervised children on playground to help develop physical and social skills.
CNA
Ashland Health Center
03.2003 - 06.2020
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
- Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Followed directions of licensed nurses to administer medications and treatments.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
Merchandiser
Driveline Retail
05.2016 - 09.2018
- Arranged items in favorable positions and areas of store to attract customers and optimize sales.
- Assisted in gathering and moving materials and equipment for assigned displays.
- Monitored stock to maintain sufficient quantity of featured product.
- Displayed appropriate signage for products and sales promotions.
- Printed labels and tags for for-sale merchandise.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Configured and arranged up-to-date advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales.
- Communicated and coordinated planogram execution with store management.
- Updated seasonal displays for windows and mannequins to highlight current product lines.
- Organized and located inventory, updating store spreadsheets to reflect statistical data.
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
- Managed vendor chargebacks and follow up to maintain balanced inventory.
- Selected merchandise based on quality and cost-efficiency models.
- Identified labels, trends and opportunities by sampling competitor shopping experiences.
- Authorized invoice payments and merchandise returns.
- Ran weekly and monthly strategy reports to analyze business trends and provide recommendations.
- Provided feedback on competitor activity, policies and best practices to streamline internal operating model.
- Conducted staff meetings with sales personnel to introduce new merchandise.
- Compiled reports based on periodic competitive pricing shopping trips.
- Reconciled orders using dedicated financial plans and forecasting tools.
Assistant Manager
Family Dollar
09.2016 - 02.2017
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Completed inventory audits to identify losses and project demand.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Executed in-store training sessions to educate employees on products and company policies.
- Managed personnel scheduling, facilitating adequate coverage to meet demand.
- Planned and prepared workflow schedules, delegating tasks for 5-member team.
- Oversaw team development according to industry service standards to further customer loyalty.
- Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
- Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
Owner/Operator
Comanche motel
05.2014 - 06.2016
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
- Developed business and marketing plans and prepared monthly financial reports.
- Set pricing structures according to market analytics and emerging trends.
- Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
- Trained teams on specific operations, applicable procedures and techniques for each job site.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Secured long-term accounts, managing sales presentations to promote product and brand benefits.
- Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Analyzed client business needs and assisted in determining appropriate resources and strategies.
- Directed hiring and training of new department managers to drive organizational improvements.
- Assembled and managed teams for development, construction, sales and marketing initiatives.
- Developed and implemented successful sales strategies leading to team exceeding monthly sales goals.
- Hosted fundraising events for various charities to boost brand awareness and community engagement.
Manager/Bartender
Lazy T Bar & Grill
10.2009 - 05.2015
- Supervised cleanliness of guest service areas before, during and after service.
- Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
- Monitored daily checklists and side worksheets to keep other bar staff members on task.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Upsold customers from shelf to premium brands to help boost sales.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Balanced daily registers and generated sales reports for management.
- Planned and coordinated special events to boost customer numbers and profits.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Completed regular bar inventories and daily requisition sheets.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Trained new bartenders on drink preparation and upselling techniques.
- Maintained list of ride services for inebriated customers to safely transport to destinations.
- Poured wine, beer and cocktails for patrons.
- Produced and balanced daily and weekly sales reports.
- Collected and organized daily till totals and tips.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
Education
South Central High School
Coldwater, KS05.1993
Skills
- Route planning
- Traffic management
- Passenger safety
- Vehicle inspection
- Time management
- Emergency response
- Customer interaction
- Navigation skills
- Problem solving
- Multi-tasking
- Stress management
- Technical skills
- Team collaboration
- Crisis management
- Attention to detail
Education and Training
other,Coldwater, KS
Timeline
ADA Bus Driver
Oklahoma State University
09.2022 - Current
PSE Clerk
USPS, United States Postal Service
02.2021 - 09.2022
Babysitter
Cassidy’s Daycare
07.2020 - 01.2021
Assistant Manager
Family Dollar
09.2016 - 02.2017
Merchandiser
Driveline Retail
05.2016 - 09.2018
Owner/Operator
Comanche motel
05.2014 - 06.2016
Manager/Bartender
Lazy T Bar & Grill
10.2009 - 05.2015
CNA
Ashland Health Center
03.2003 - 06.2020
South Central High School
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