Applied strong organizational abilities and a dependable work ethic to effectively serve clients and contribute to company success over two decades in customer service.
Overview
22
22
years of professional experience
Work History
Ecommerce General Associate
The Salvation Army ARC
02.2025 - Current
Streamlined daily operations to enhance workflow efficiency and team productivity.
Assisted in training new associates on operational procedures and best practices.
Implemented safety protocols to ensure compliance with workplace regulations.
Conducted regular inventory checks to maintain stock accuracy and availability.
Collaborated with team members to identify process improvements and optimize resource allocation.
Assisted coworkers when needed for optimal teamwork within the workplace.
Strengthened customer loyalty through attentive service and personalized recommendations.
Increased sales with effective product displays and persuasive communication skills.
Supported store operations by accurately processing transactions and handling cash responsibly.
Assisted in maintaining a clean, safe, and welcoming store environment for customers and staff members.
Line Cook
Fresco Italian Cafe
05.2019 - 11.2019
Proficient in use of flat top, grill, and sauté station
Knowledgeable of kitchen terminology
Expertly manage multiple orders while keeping workstation clean and safe
Set up and stocked stations with all necessary supplies
Quality Inspector
Fabric Care Dry Cleaner
03.2018 - 10.2018
Demonstrated a strong work ethic, team focus, and a commitment to go above and beyond
Approved finished products by conducting visual inspections; returned products for re-work when appropriate
Contributed to team-based environment to maintain productivity and meet expected deadlines
Kept work area clean and inviting
Customer Service / Cook
Burger King
01.2008 - 01.2015
Maintained high standards of customer service during high-volume, fast-paced operations
Provided an exceptional fast food dining experience by providing friendly, accurate, and attentive service
Managed currency and credit transactions quickly and accurately; served food and drinks in a timely manner
Manager
Domino’s Pizza
01.2004 - 01.2007
Responsible for executing daily operations and keeping team members accountable for each workstation
Led crews of 2-4 individuals, ensuring a fast, accurate, and friendly experience for customers
Responsible for quality and cleanliness in all areas of the restaurant
Resolved customer complaints and initiated corrections to ensure customer satisfaction
Cross-trained and coordinated scheduling with team members to ensure seamless service
Education
High School Diploma - GED
Department of Education
Indianapolis, IN
09.2012
Skills
Operations management
Cross-functional teamwork
Marketing
Industry expertise
Workload management
Sales support
Inventory replenishment
Workplace restocking
Teamwork
Attention to detail
Multitasking
Reliability
Excellent communication
Organizational skills
Team leadership
Active listening
Effective communication
Adaptability and flexibility
Relationship building
Operational efficiency
Self motivation
Conflict resolution
Professionalism
Continuous improvement
In between work abilities
I have also worked in hospitality and cleaning services.
CUST
Leadership experience
Time management
Experienced in working independently and collaboratively