Summary
Overview
Work History
Education
Skills
Timeline
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Tara Hockborn

Portland ,OR

Summary

Customer-focused professional with successful 19-year career in the dental industry. Analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Very determined and eager to grow in a new area of the dental field

Overview

18
18
years of professional experience

Work History

Regional Manager

Ume Dental Growth
05.2023 - Current
  • Supervise staff to optimize initiatives and productivity.
  • Build relationships with employees, doctors, vendors to achieve common goals and shared visions
  • Build positive and productive relationships field leadership.
  • Recruit, interview and hire employees and implement mentoring program to promote positive feedback and engagement.
  • Supervise 4 locations to enforce high-quality standards of operation.
  • Assist in organizing and overseeing assignments to drive operational excellence.
  • Establish and maintain operational standards for 4 locations.
  • Define clear targets and objectives and communicate to other team members.
  • Work diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Generate financial and operational reports to assist management with business strategy.
  • Manage P&L to decrease discrepancies and retain timely and under-budget project completion.
  • Forecast production and establish processes to achieve production objectives and related metrics.
  • Build and deepen partnerships with industry leaders to strengthen collaborative efforts and promote mutual profitability.
  • Leverage data and analytics to make informed decisions and drive business improvements.

Dental Office Manager/District Manager

Northwest Portland Dental - Zola Dental
04.2021 - 05.2023
  • Started as Office Manager and promoted to District manager for 3 offices in the Portland area
  • Developed extensive relationships with patients to help them understand extensive treatment plans and how to make plans to move forward with treatment
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
  • Recruited, hired and developed office teams to offer best-in-class patient care.
  • Supervised and led team of doctors, dental hygienist, and dental assistants in 3 separate locations.
  • Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
  • Reviewed reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.

Dental Practice Manager

Riverplace Periodontics
04.2017 - 03.2021
  • Oversaw daily function of office staff and 3 periodontist to ensure to provide the best possible service to patients
  • Increased and stimulated new patient growth by calling, driving to, and setting up lunches with general dental offices in Milwaukie, Portland, Canby, West Linn, Lake Oswego, Oregon City and Surrounding areas.
  • Developed relationships with general dentist to gain referrals for treatment
  • Delivering marketing goods to surrounding general dentist
  • Coordination of meetings and network events (Doctor CE Courses by our periodontists and marketing events)
  • Direct management and leadership of entire team including
  • Developed and implemented treatment plans for patients based on diagnosis.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
  • Responsible for employee training and coaching

Practice Manager/Dental Assistant

Portland Dental
08.2005 - 03.2017
    • Started first 2.5 years as dental assistant, quickly became practice manager
    • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
    • Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
    • Developed close working relationships with front office and back office staff.
    • Trained interns and newly hired team members on office procedures and computer system.
    • Created and implemented organizational policies and procedures.
    • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
    • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
    • Ordered all office supplies and kept check on inventory levels.
    • Developed policies and procedures for effective practice management.
    • Oversaw accounting, budgeting, and financial reporting.
    • Developed and updated policies and procedures, maintaining compliance with guidelines relating to OSHA, HIPAA, benefits administration and general liability.
    • Responsible for employee payroll
    • Coordination of Staff meetings
    • Assisted with all dental procedures in office

Education

Prerequisites For Dental Hygiene - Dental Hygiene

Chemeketa Community College
Salem, OR
2003

EFDA Dental Assisting Certification - Dental Assisting

Chemeketa Community College
Salem, OR
2004

Skills

    • Relationship Building
    • Performance Management
    • Business Development and Planning
    • Operational Management
    • Sales and Marketing Strategies
      • Territory Management
      • Brand Development
      • Project Management
      • Operations
      • Operational Oversight

Timeline

Regional Manager

Ume Dental Growth
05.2023 - Current

Dental Office Manager/District Manager

Northwest Portland Dental - Zola Dental
04.2021 - 05.2023

Dental Practice Manager

Riverplace Periodontics
04.2017 - 03.2021

Practice Manager/Dental Assistant

Portland Dental
08.2005 - 03.2017

Prerequisites For Dental Hygiene - Dental Hygiene

Chemeketa Community College

EFDA Dental Assisting Certification - Dental Assisting

Chemeketa Community College

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