Tara Holmes
Atlanta,GA
Summary
Resourceful Project Manager with 12 years of experience in the Business Process Outsourcing environment. Excellent knowledge of project lifecycles and development, methodologies, and change management initiatives requiring fast-paced execution in a variety of industries. Gifted at meeting tight timelines, driving business opportunities and working well in team-based environments. Reputation for being an adaptable and problem solving Project Manager who's focus is improving client & customer satisfaction. Exceptional leadership skills with a positive, hands-on, team-player attitude. Scheduled weekly engagements and complex project management discussions with leaders from all levels of the organization, including stakeholders, customers, and vendors in North America, Latin America, and Asia.
Overview
24
24
years of professional experience
Work History
Client Success Project Manager
Alorica
01.2019 - 04.2024
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Built successful project plans covering objectives, resources and staffing to meet schedules.
- Drove team success through shared vision and recognition of quality performance.
- Closely collaborated with project members to identify and quickly address problems.
- Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.
- Maintained schedules to meet key milestones at every project phase.
- Communicated project plans and progress to key stakeholders and project contributors.
- Directed changes to project scope and cost, implemented appropriate change management processes to keep project on track.
- Collaborated with business users, technical teams, database administrators and testing teams during kickoff meetings, joint application designing and planning sessions to validate requirements.
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
- Produced reports biweekly, updating customers and senior leaders on progress and roadblocks.
Shared Services Sr. Project Manager
Alorica
01.2011 - 01.2019
- Lead the planning and implementation of projects
- Define project scope, goals and deliverables
- Define project tasks and resource requirements
- Develop full scale project plans
- Assemble and coordinate project staff
- Manage project budget and resource allocation
- Track project deliverables using appropriate tools
- Provide direction and support to project team
- Monitor and report project progress to stakeholders
- Present reports defining project progress, problems and solutions
- Implement and manage project changes and interventions to achieve project outputs
- Project Results evaluation and assessment
Organizational Development Specialist
Alorica
10.2008 - 01.2011
- Responsible for strategic oversight of the learning and performance teams, individual talent assessments and career progression plans, new manager on-boarding, and leadership training.
- Deliver and design training courses
- Develop Learning Management System to track employee training
- Coordinate and implement all activities related to training courses
- Manage instructor scheduling, maintain sign-in records, ensure correct room set-up and equipment, create and order materials and maintain inventory
Launch Team Operations Manager
Alorica
09.2000 - 10.2008
- Manage opening of new call centers
- Coordinate interviewing, hiring and training of over 500 customer service representatives and team managers.
- Direct call center operations as a liaison between clients, supervisors, and call center employees client relations
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Controlled costs to keep business operating within budget and increase profits.
Education
Bachelor of Science - Physical Education Teaching And Coaching
Florida International University
Miami, FL12.2003
Associate of Arts - Education
Miami Dade College
Miami, FL12.2001
Skills
- Adaptable
- Problem Solving
- Change Management Process
- Waterfall and Agile Principles
- Manage Multiple Projects
- Methodologies
- Microsoft O365
- Business process improvement
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Client Success Project Manager
Alorica
01.2019 - 04.2024
Shared Services Sr. Project Manager
Alorica
01.2011 - 01.2019
Organizational Development Specialist
Alorica
10.2008 - 01.2011
Launch Team Operations Manager
Alorica
09.2000 - 10.2008
Bachelor of Science - Physical Education Teaching And Coaching
Florida International University
Associate of Arts - Education
Miami Dade College
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