Tara Holmes
Tampa
Summary
Hard-working, skilled, compassionate, and experienced leader with exceptional experience leading teams, delivering results, and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Highly effective and knowledgeable in process improvement and building positive team dynamics to accomplish aggressive goals. Dedicated to an open, communicative culture where employees feel empowered to contribute to the company's success.
Overview
23
23
years of professional experience
Work History
Authorization Coach Family Services
Donor Network West
04.2019 - Current
- Participates in 24 hour on call
- Works effectively in fast-paced environments
- Manages over 30-50 calls per day from clinical and operations staff
- Performs diligent searches to locate next of kin
- On call for crisis intervention and organ donor families’ complaints
- Makes independent decisions in accordance with policies, State and Federal regulations
- Exercises leadership capabilities by successfully motivating and inspiring team
- Uses de-escalation techniques on daily basis
- Develops and implements training programs for staff
- Education in real time on cultural and religious aspects in organ donation
- Evaluates risk to client or others by gathering information and conducting assessments
- Educated staff on sensitivity to cultural and linguistic needs of clients and families served
- Researches best practices and developed strategies to improve organ transplant outcomes
- Created policies and processes that helped increase authorization rate
- Supports individuals dealing with mental health and emotional issues
- Utilizes comprehensive risk analysis to identify, assess and manage emergency management risks
- On site to Hospitals to support and approach donor families
- Remote donor family support
- Uses skills such as active listening and collaborative problem-solving daily
- Manages time efficiently in order to complete all tasks within deadlines
- Collaborative communication with other department teams
- Team leader in group projects, delegating tasks and providing feedback
- Enhanced team performance by developing and implementing effective coaching strategies
GERIATRIC CARE MANAGER
Dignity With Age Advocates
04.2014 - 06.2018
- Conducted assessments of referred clients and completed all applicable paperwork on time within
- Case Managed over 20 clients
- Worked collaboratively with Elder Care attorneys, and Elder care services
- Developed written Plans of Care for clients and families
- Maintained client records within HIPAA regulations
- Completed and maintained all necessary documentation including clinical and billing documentation
- Oriented clients, their families and caregivers to practice services and activities
- Arranged and monitored services as appropriate
- Maintained regular in person, phone and written contact and interaction with client and their families
- Coordinated services and monitored home situation
- Communicated any changes in client status or need to appropriate parties
- Participated in team meetings as approved by team leaders and supervisors
- Assessed ongoing clinical needs of clients and worked regularly with Hospice
DIRECTOR OF FAMILY SERVICES
LifeShare
08.2017 - 03.2018
- Provided leadership, guidance, and support to staff members
- Managed 18 team members
- Responsible for interviewing, hiring, scheduling, and evaluating work performance
- Authorization Coach and AOD on call
- Utilized appropriate staff to identify developmental process needs
- Set, enforced, and optimized internal policies to maintain responsiveness to demands
- Followed appropriate procedures by CMS regulations and Joint Commission
- Successfully managed budgets and allocated resources to maximize productivity and profitability
- Provided professional services and education for healthcare staff and members of the community
- Maintained positive donor-family and hospital relations by addressing problems head-on and implementing successful corrective actions
- Implemented new policies and educated staff on changes
- Collaborative communication between staff and hospital to identify and resolve problems
- Conducted, analyzed, and reported routine hospital medical record reviews
- Analyzed trends and data to inform decision-making and program development
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties
- Developed and implemented training programs for staff
- Researched best practices and developed strategies to improve program outcomes
MANAGER OF VOLUNTEER SERVICES
Lifepath Hospice
11.2011 - 04.2014
- Provided thorough supervision for day-to-day operations of 15 employees, in accordance to policies and guidelines, and state and federal regulations
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
- Maintained 100% compliance with all Hospice CMS government regulations
- Evaluated employee performance and conveyed constructive feedback to improve skills
- Assisted in organizing and overseeing assignments to drive operational excellence
- Successfully managed budgets and allocated resources to maximize productivity and profitability
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
EXECUTIVE DIRECTOR
Hearthstone Assisted Living
07.2006 - 07.2009
- Managed day-to-day tactical and long-term strategic activities within the business
- Led, directed, and motivated over 80 employees
- Interview hired and scheduled clinical daily support staff
- Interfaced daily with residents, staff, and visitors to promote internal and external collaboration
- Reviewed and approved billing invoices and expense reports
- Worked in a fast-paced environment with competing demands for time and attention
- Developed policies and procedures for effective management by State and Federal regulations
- Maintained outreach and education within community creating collaborative communication
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations
- Created customized care plans, working with hospital staff and families to assess and meet individual needs to provide highest quality care
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility
FAMILY SERVICES COORDINATOR
New England Donor Services
01.2002 - 01.2006
- Evaluated medical suitability for potential organ and tissue donors
- Completed necessary paperwork for authorization of organ and tissue donors
- Responsible for individual on call schedule, and responding on site for potential organ and/or tissue donor referrals to screen, request and provide support to families
- Built rapport with potential donor families, and hospital staff, to ensure best practices were being met
- Documentation of confidential information in accordance to policies and procedures
- Received incoming referrals from hospitals and entered referral data into clinical database
- Provided aftercare support and communicated donor's outcome for transplantation to families
- Provided emergency response in crises to diffuse tensions and prevent escalation
- Offered family crisis intervention to manage conflict and identify peaceful resolutions
- Offered supportive counseling and crisis intervention to individuals in crisis
- Collaborated closely with clinical personnel during donor management
- Communicate pertinent information to organ transplant centers and UNOS
- Facilitated family meetings to ensure communication and collaboration between family members
Education
Certification in Trauma Recovery & Education -
Trauma Recovery International Association of Trauma Recovery
Richmond, VA12.2015
Master's of Science - Non-Profit, Healthcare
Worcester State College
Worcester, MA05.2008
Certification in Crisis Intervention -
Crisis Intervention
Newton Center, MA05.2007
Certification in Thanatology - Death, Dying and Bereavement
Mount Ida College
Newton Center, MA05.2005
Bachelor's of Science - Urban Studies/Sociology, World Religions
Worcester State College
Worcester, MA05.2002
Skills
- Collaborative Communication
- Process and Quality Improvement
- Data Analysis
- Diligent Searches to locate next of kin
- Complex Problem-Solving
- Crisis and Risk Management
- Analytical and Critical Thinking
- Regulatory Compliance Management
- SOP Development
- Attention to Detail
- Extensive OPO knowledge
- Strategic Planning
- Management Coaching
- Organizational Development
- Budget Management
- Team Development
Timeline
Authorization Coach Family Services
Donor Network West
04.2019 - Current
DIRECTOR OF FAMILY SERVICES
LifeShare
08.2017 - 03.2018
GERIATRIC CARE MANAGER
Dignity With Age Advocates
04.2014 - 06.2018
MANAGER OF VOLUNTEER SERVICES
Lifepath Hospice
11.2011 - 04.2014
EXECUTIVE DIRECTOR
Hearthstone Assisted Living
07.2006 - 07.2009
FAMILY SERVICES COORDINATOR
New England Donor Services
01.2002 - 01.2006
Master's of Science - Non-Profit, Healthcare
Worcester State College
Certification in Crisis Intervention -
Crisis Intervention
Bachelor's of Science - Urban Studies/Sociology, World Religions
Worcester State College
Certification in Trauma Recovery & Education -
Trauma Recovery International Association of Trauma Recovery
Certification in Thanatology - Death, Dying and Bereavement
Mount Ida College
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