Tara House Jaffe
Long Beach
Summary
Salesforce leader with a proven track record in building and managing high-performing project teams for implementations and managed services. Expertise in various project methodologies, including agile, waterfall, and lean, with a strong emphasis on data-driven metrics to achieve successful outcomes. Skilled in fostering relationships with executives and stakeholders to enhance communication and trust. Committed to ensuring all project documentation aligns with objectives and exceeds customer expectations.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Director: Project Management Office
Madison Ave Consulting
08.2024 - Current
- Oversaw project effectiveness, quality, and staffing for implementations and managed services.
- Ensured teams billed accurately within SOW limits while maximizing client value.
- Managed complex healthcare service implementation as Program Manager.
- Established delivery standards, methodologies, and templates to enhance project performance.
- Reviewed all SOWs for accuracy to minimize project and client risk.
CEO/Founder
Order in the House
05.2021 - 08.2024
- Established project management consultancy, Order in the House, supporting Salesforce services organizations with agile methodologies and templates.
- Developed training programs and contract review processes to enhance operational efficiency.
- Improved delivery operations through project coaching and quality initiatives focused on Agile and SDLC phases.
- Directed comprehensive documentation including user stories, test strategy, and deployment plans for projects.
- Managed various projects including Financial Services Sales Cloud, Service Cloud, and Field Service Lightning.
- Facilitated go-live support and training sessions to ensure successful project outcomes.
- Implemented best practices in agile concepts to streamline project approaches, primarily utilizing 'wagile'.
- Oversaw all phases of project management from discovery to deployment, ensuring alignment with client needs.
Delivery Director
SM Innovations
04.2023 - 06.2024
- Oversaw project effectiveness, quality, and staffing for implementations and managed services.
- Ensured teams billed within SOW boundaries while maximizing value for clients.
- Managed multiple implementations and managed services projects, achieving a CSAT score of 5.0.
- Established delivery standards, methodologies, and templates to enhance service innovation.
Solution Principal
Slalom
08.2020 - 04.2021
- Spearheaded creation of global Salesforce methodology in accordance with company's PEM for various project sizes.
Defined Salesforce quality benchmarks, incorporating over 100 templates and technical outputs.
Drafted and revised documentation, establishing a staff resource repository using PMI, SAFe, Scrum, and Agile frameworks.
Head of Global PMO
Bluewolf, an IBM Company
11.2011 - 07.2020
- Established global PMO, supervising staff of 15, including project managers and architects.
- Set quality standards for project methodology, deliverables, and training processes; established benchmarks and measured outcomes.
- Managed resourcing and timesheets, identifying $3.1M in forecasting errors and implementing improvements to eliminate issues.
- Reduced late timesheets and invoicing by $2M annually through process enhancements.
- Created and maintained PMO Library with over 500 templates and best-in-class deliverable samples for Salesforce clouds.
- Formed Contract Review Board, ensuring accuracy and quality of contract scope through editing and rewriting proposals.
- Developed metrics and dashboards to report on contract quality in collaboration with the Legal Department.
- Implemented Salesforce project quality processes in India, ensuring consistent delivery through established metrics and standards.
Delivery Director
Bluewolf, an IBM Company
11.2011 - 07.2020
- Directed Salesforce programs and projects, managing objectives aligned with business outcomes.
- Oversaw $40M digital transformation program for healthcare distributor utilizing SaFE methodology.
- Executed quarterly program increment planning while directing multiple scrum teams.
- Managed cross-dependencies, risks, and issues to ensure timely project launch within budget.
- Led Salesforce team of over 100 members across USA and offshore locations, achieving CSAT score of 9.
- Spearheaded projects including state government initiatives and global CPQ implementations for technology vendors.
- Facilitated executive steering committee meetings and managed resource capacity forecasting.
- Reviewed deliverables for quality assurance, scope management, and alignment with contractual requirements.
Director of Sales Operations
Bluewolf, an IBM Company
11.2011 - 07.2020
- Established Sales Ops team and created onboarding program for consistent training on Bluewolf offerings.
- Planned and executed annual national sales meetings, weekly forecasting calls, and global training sessions.
- Developed Executive Dashboards to display month-over-month and year-over-year bookings, revenue, and win rates.
- Managed quarterly goals, quotas, and bookings at individual, regional, and national levels.
Group Director, Advertising Operations, Sales Department
The New York Times
08.1992 - 10.2011
- Directed global Salesforce CRM development project, achieving launch one month early and under budget by $100K.
Re-engineered processes and gathered requirements to enhance system functionality and user experience.
Supervised team of 6 to 10, ensuring alignment with project goals and maintaining high productivity.
Managed integration with SAP, overseeing custom development, analytics, and data migration tasks.
Conducted thorough testing to guarantee system reliability and performance.
Collaborated with management to define project scope and fully leverage system capabilities.
Strategic Planning Process Improvement Task Force member
The New York Times
08.1992 - 10.2011
- Uncovered $1 million in cost reductions and $6 million in advertising revenue generation via process optimizations.
Managing Director, Systems and Technology Department
The New York Times
08.1992 - 10.2011
- Established News Services and Marketing Services Systems group within Systems department.
Achieved project completion under budget through strategic contract negotiations.
Implemented ERP, Publishing, and Content Management Systems to improve operational efficiency.
Directed a team of 9, fostering optimal performance and collaboration.
Managed expense and capital budgets for all implemented systems effectively.
Negotiated purchase discounts, reducing overall project costs significantly.
Facilitated cohesive organizational structure development within department.
Streamlined processes to enhance service delivery across systems.
Design Technology Manager, Newsroom
The New York Times
08.1992 - 10.2011
- Coordinated NYT conversion to color format in fall of 1992 and 1997.
- Implemented cost-effective technology, saving millions in capital expenses.
Education
BFA -
C.W. Post College / Long Island University
Skills
- Microsoft Office suite
- Salesforce and Jira
- Project and contract management
- Team leadership and mentoring
- Process mapping and design thinking
- Collaboration tools (SharePoint, Teams)
- Task management (Trello, ClickUp)
Certification
- SAFe 5.0 SA
- Certified Scrum Master
- 6 Sigma Greenbelt
- Salesforce Administrator
- Salesforce Sales Cloud Consultant
Work Preference
Work Type
Full TimePart TimeContract WorkGig WorkLocation Preference
On-SiteHybridRemoteSalary Range
$125000/yr - $200000/yrTimeline
Director: Project Management Office
Madison Ave Consulting
08.2024 - Current
Delivery Director
SM Innovations
04.2023 - 06.2024
CEO/Founder
Order in the House
05.2021 - 08.2024
Solution Principal
Slalom
08.2020 - 04.2021
Head of Global PMO
Bluewolf, an IBM Company
11.2011 - 07.2020
Delivery Director
Bluewolf, an IBM Company
11.2011 - 07.2020
Director of Sales Operations
Bluewolf, an IBM Company
11.2011 - 07.2020
Group Director, Advertising Operations, Sales Department
The New York Times
08.1992 - 10.2011
Strategic Planning Process Improvement Task Force member
The New York Times
08.1992 - 10.2011
Managing Director, Systems and Technology Department
The New York Times
08.1992 - 10.2011
Design Technology Manager, Newsroom
The New York Times
08.1992 - 10.2011
BFA -
C.W. Post College / Long Island University
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