Tara Humphries
La Quinta,CA
Summary
Ambitious Customer Experience leader and AI Trainer/Content Writer who creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Manages high performance teams by developing and motivating skilled professionals. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
18
18
years of professional experience
Work History
Data Annotation AI Trainer/Senior Content Writer
Data Annotation Tech
New York, New York
07.2023 - 06.2024
- Provided feedback on employee performance based on observed results during training sessions.
- Established standard procedures for labeling, validating, and verifying accuracy of data annotations.
- Analyzed data sets and identified patterns to improve the accuracy of annotations.
- Collaborated with other Data Annotators to ensure consistency in data annotations across projects.
- Trained machine learning models with labeled training datasets to optimize performance of automated annotation systems.
- Worked on a variety of AI training projects, in a variety of capacities, ie, adversarial, hallucinatory, precise/multi-layered/hyper-specific instructions and creative/harmful/helpful/honest parameters etc - wrote prompts and created content to train the AI models, which involved a lot of A/B testing and reviewing/rating the AI model's responses accordingly.
Head of Customer Experience
Joy, Inc (withjoy.com)
San Francisco, CA
08.2018 - 05.2023
- Develop and oversee the entire CX organization - includes developing all customer support processes and systems and dropship CX operations, for a team that handles an avg volume of 8,500 inbound contacts per month.
- Build a culture and system that inspires the entire organization to become even more customer-centric in their efforts to support our customer needs by leveraging the customer insights generated from this team. This includes overseeing the use of Jira to help track, communicate and organize customer needs.
- Monitor customer usage data and health indicators to determine improvement needs and drive decisions accordingly.
- Oversee and manage customer CCPA/GDPR data requests through third party partnership.
- Conduct staff evaluations and determine promotions and realignments or reductions in workforce.
- Identify and solve complex strategy problems to drive organizational goals, and forecast company growth in order to forecast CX staffing/dept needs.
- Analyze variable data for operations to determine areas for improvement, increased efficiency and potential cost savings.
- Develop customer-facing e-commerce policies.
- Develop CX KPIs and analyze/measure the data to achieve maximum success and meet goals.
- Manage department budget in excess of $700k.
- Empower staff members to contribute to continuous improvement, quality and growth of company.
- Spearhead cross-functional initiative to achieve business goals driving increased revenues and profits.
Musician/Artist and Owner
WE Music LLC
La Quinta, CA
03.2006 - Current
- As an artist and musician, I write, record, produce and perform all original pieces and collaborate with other artists, and mastering studios on post production mastering, and with labels for releases.
- Classically trained pianist with 30 years experience performing.
- Manage/direct/implement all company strategies, organization, accounting and marketing plans for all of the company business including but not limited to, music production, artist management and releases, event production/management/promotions, video releases, film and TV licensing/sync placements etc.
- Work closely and network with an international network of music and entertainment professionals and investors on all company-related work, including managing all regular communication with LA-based partners and internationally-based business partners.
- Partner with brands like Budweiser, Adidas, VH1, Smirnoff, Bacardi and many more on events and event promotions.
Customer Experience Representative
Joy, Inc. (withjoy.com)
San Francisco, California
04.2017 - 08.2018
- Maintain excellent product knowledge and understand customer needs.
- Handle customer complaints with exceptional professionalism using appropriate techniques, problem-solving skills and follow-up logs.
- Communicate customer needs and regularly file bug and UX tickets in JIRA for product and engineering teams.
- Collect customer feedback and record into system, sharing key details with appropriate departments and team members.
- Promote high customer satisfaction by resolving problems with knowledgeable and friendly service.
Sales Director
Varsity Tutors
St Louis, MO
02.2016 - 02.2017
- B2C Sales - Understand the educational and academic needs of Varsity Tutors’ clients in order to effectively communicate the benefits of Varsity Tutors’ services and consequently sell high value tutoring packages. (Sold on average $40,000+ of tutoring services per month).
- Make and receive 100+ warm lead calls and engage in about 4.5 hours of talk time per day to prospective clients who requested more information about Varsity Tutors’ services.
- Manage lead records to ensure the company team could properly follow up with prospective clients and place tutors accordingly.
- Assist in client service and help to build strong relations with Varsity Tutors’ students and families.
Fundraising Events Manager
PETA
Los Angeles, CA
10.2012 - 03.2014
- Coordinate and manage PETA’s fundraising and major-donor cultivation events.
- Organize and manage large scale high-profile events involving well-known celebrities and large national press/media groups.
- Organize a national tour of speaking engagements with PETA’s president across multiple US major cities.
- Manage multiple events across various states and countries simultaneously by utilizing and managing event timelines, overseeing each and every logistical aspect of each event, carrying out event promotions, finalizing venue contract agreements and managing venue relations, implementing email marketing, post event analytics, budget reporting, and working with media, communications, production and AV departments on various aspects of each event.
Board Member (Special Events and Marketing)
Foundation for Mother and Child Health
Mumbai, India
02.2011 - 01.2013
- Key player in policy decision-making and program planning for the organization.
- Work closely with fellow-board members and sponsors throughout all phases of strategic and tactical planning, coordination and execution of major events, resulting in a 15% increase in support base (American Women’s Club and U.S. Consulate, Mumbai)
- Develop, oversee design and manage the foundation website for all Southeast Asia branches with a team of 2 designers, including the Google Adwords campaign.
- Create and produce high-impact multimedia presentations to communicate the value and benefit of corporate sponsorships and volunteerism.
- Supervise planning and implementation of individual, direct mail, e-commerce, phone and personal solicitation programs, including drafting a grant proposal for our Google Grant and US Vitamin Distribution Grant.
- Produce and approve proposals (USD equivalent $2000 - $20,000) for sponsorships, in-kind gifts, financial donations and volunteers.
- Organize, oversee and manage every aspect of high-profile fundraising events with Indian national celebrities from start to finish.
Education
Masters in Sociology - Sociology
IGNOU
New Delhi, India05.2012
Bachelor of Social Work - Social Work
Champlain College
Burlington, VT05.2005
Skills
- Highly Detail-Oriented
- Extensive LLM Training Experience
- Data Annotation
- Exceptional Customer Service
- Building Customer Trust and Loyalty
- Customer Data Confidentiality
- Understanding Customer Needs
- De-escalation Techniques
- Issue and Complaint Resolution
- Excellent Verbal and Written Communication
- Product Recommendations
- Cultural Awareness and Sensitivity
- Strong Analytical and Problem Solving Skills
- Call Volume and Quality Metrics
- Strong Leadership and Management Skills
- Knowledgeable in CCPA/GDPR Data Processing
- Data technologies expertise
Timeline
Data Annotation AI Trainer/Senior Content Writer
Data Annotation Tech
07.2023 - 06.2024
Head of Customer Experience
Joy, Inc (withjoy.com)
08.2018 - 05.2023
Customer Experience Representative
Joy, Inc. (withjoy.com)
04.2017 - 08.2018
Sales Director
Varsity Tutors
02.2016 - 02.2017
Fundraising Events Manager
PETA
10.2012 - 03.2014
Board Member (Special Events and Marketing)
Foundation for Mother and Child Health
02.2011 - 01.2013
Musician/Artist and Owner
WE Music LLC
03.2006 - Current
Masters in Sociology - Sociology
IGNOU
Bachelor of Social Work - Social Work
Champlain College
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