Tara Hunter
Louisville,KY
Summary
Professional with background in administrative support, known for high standards and results-driven approach. History of optimizing office operations and contributing to team success. Reliable and adaptable, consistently meeting changing needs. Skilled in organization, communication, and multitasking.
Overview
12
12
years of professional experience
Work History
Immigration Services Assistant
Department of Homeland Security 40hrs/wk-FT -$46,458.00 Annually- G6/S2 -Supervisor -Kevin Hommell 502-216-1139
09.2023 - Current
- Pre-screen in preliminary processing of immigration applications and petitions to ensure complete applications are received.
- Handle sensitive personal information discreetly, adhering strictly to confidentiality rules and regulations.
- Provide exceptional customer service, addressing client questions in a timely manner while maintaining professionalism throughout interactions.
- Analyze data to uncover insights and identify key opportunities to inform strategic decisions.
- Maintain clean and organized work area, contributing to an efficient and professional atmosphere within the department.
- Maintain detailed records of all case files, ensuring accurate and up-to-date information is available for further action or analysis.
- Draft correspondence to clients and attorneys, providing updates on progress and next steps in cases.
- Analyze client documentation and history to determine eligibility for immigration-related benefits.
- Maintained high standards of professionalism and integrity while enforcing immigration laws and regulations.
Production Worker
Vericast/Harland Clarke 20hrs/wk PT $15,000 Annually Supervisor Chris Mitchell 502-261-7948
03.2023 - Current
- Follow safety procedures and guidelines to maintain safe working environments.
- Use equipment properly to avoid workplace hazards or injuries.
- Resolve issues quickly to maintain productivity goals.
- Volunteer for additional assignments during peak work periods to keep tasks on schedule.
- Make sure that products are produced on time and are of good quality.
- Organize and prepare workstations and materials needed for operations to maximize productivity.
- Meet production targets and tight deadlines by collaborating closely with team members.
Medical Support Assistant
Veterans Health Administration VHA 40hrs/wk FT $39,919.00 G3/S9 Supervisor Kelly Henley 502-287-2347
03.2023 - 09.2023
- Coordinated patient scheduling and follow-up appointments to enhance clinic efficiency.
- Managed electronic health records, ensuring accuracy and compliance with privacy regulations.
- Assisted in preparing and processing patient intake forms to streamline workflow.
- Collaborated with medical staff to address patient inquiries and resolve issues promptly.
- Provided compassionate support, addressing patient concerns and inquiries in a professional manner.
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Contributed to a positive work environment through proactive problem-solving and excellent teamwork abilities.
Customer Relations Specialist
Louisville Gas & Electric 40hrs/wk FT $52,000.00 Annually Supervisor Julie Stephan 502-741-6331
09.2013 - 03.2023
- Managed customer inquiries, providing timely and accurate information to enhance satisfaction.
- Resolved complaints efficiently, ensuring a positive customer experience and retention.
- Collaborated with cross-functional teams to identify process improvements in service delivery.
- Developed training materials for new staff, improving onboarding efficiency and consistency.
- Improved customer satisfaction by addressing concerns promptly and providing effective solutions.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Maintained accurate records of client interactions, tracking progress towards resolution and identifying trends for process improvements.
- Implemented company policies and procedures, promoting consistency in service delivery across all channels.
- Delivered superior customer service to strengthen relationships and drive future business revenue.
Education
No Degree -
Indiana Wesleyan University
Louisville, KYGED -
AHREN VOCATIONAL SCHOOL
Louisville, KY05-2005
Timeline
Immigration Services Assistant
Department of Homeland Security 40hrs/wk-FT -$46,458.00 Annually- G6/S2 -Supervisor -Kevin Hommell 502-216-1139
09.2023 - Current
Production Worker
Vericast/Harland Clarke 20hrs/wk PT $15,000 Annually Supervisor Chris Mitchell 502-261-7948
03.2023 - Current
Medical Support Assistant
Veterans Health Administration VHA 40hrs/wk FT $39,919.00 G3/S9 Supervisor Kelly Henley 502-287-2347
03.2023 - 09.2023
Customer Relations Specialist
Louisville Gas & Electric 40hrs/wk FT $52,000.00 Annually Supervisor Julie Stephan 502-741-6331
09.2013 - 03.2023
No Degree -
Indiana Wesleyan University
GED -
AHREN VOCATIONAL SCHOOL