Tara Huntington
Slatington,PA
Summary
Dynamic Office Manager with proven expertise at Hotwash Inc, excelling in staff training and operational efficiency. Recognized for enhancing customer relations and implementing effective scheduling systems. Adept at multitasking and maintaining confidentiality, I consistently improved service delivery and team performance, fostering a productive work environment.
Overview
13
13
years of professional experience
Work History
Office Manager
Hotwash Inc
06.2020 - 06.2025
- Managed office operations, ensuring efficiency in daily administrative operations
- Developed training materials for onboarding new staff, enhancing knowledge transfer and integration.
- Maintained communication with vendors, negotiating contracts to improve service delivery terms.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Kept high average of performance evaluations.
- Implemented new filing system, improving document retrieval speed and accuracy.
- Oversaw inventory management, streamlining supply ordering processes and reducing costs.
- Improved customer satisfaction by managing incoming calls, resolving issues promptly, and providing professional assistance.
- Maintained up-to-date employee records, tracking performance metrics for annual evaluations.
- Volunteered to help with special projects of varying degrees of complexity.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Bartender
Fraternal Order Orioles
07.2024 - 01.2025
- Created and served a diverse range of cocktails and beverages to customers.
- Maintained cleanliness and organization of bar area to ensure efficient service.
- Managed inventory levels, restocked supplies, and minimized waste effectively.
- Trained new staff on bar operations, drink preparation, and customer service standards.
- Developed seasonal drink menus to enhance customer experience and engagement.
- Resolved customer complaints promptly, ensuring satisfaction and repeat business.
- Collaborated with kitchen staff to coordinate food and beverage pairings for events.
- Implemented best practices for cash handling and transaction accuracy during shifts.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Built relationships with vendors to manage orders and negotiate costs.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Prepared garnishes by evenly slicing and pitting fruits.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Assisted with inventorying beverage stock and bar supplies.
- Kept bar stocked with liquors, juices and garnishes for drinks.
Commercial Cleaner
Hotwash Inc
03.2012 - 09.2018
- Supervised cleaning teams to ensure adherence to safety protocols and operational standards.
- Developed and implemented efficient cleaning schedules, optimizing workflow across multiple sites.
- Trained new staff on proper cleaning techniques and equipment usage for enhanced productivity.
- Conducted regular inspections of facilities to maintain cleanliness and compliance with industry regulations.
- Managed inventory of cleaning supplies, ensuring adequate stock levels were maintained at all times.
- Handled equipment, chemicals, and materials properly and with caution.
- Used steam cleaners and vacuum cleaners to clean floors and carpets.
- Ensured safety and cleanliness in high-traffic areas, preventing slip and fall accidents through timely mopping and spill management.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Prevented property damage and loss by carefully handling and cleaning delicate surfaces and items.
- Emptied wastebaskets to transport trash and waste to disposal area.
- Refilled soap dispensers and air fresheners in [Number] bathrooms.
Education
GED -
Lehighton Area School District
LehightonSkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Customer relations
- Scheduling and calendar management
- Payroll processing
- Relationship building
- Staff management
- Employee supervision
- Staff hiring
- Staff training
- Team leadership
- Time management
- Multitasking Abilities
- Reliability
- Excellent communication
- Customer service management
- Phone and email etiquette
- Multitasking and organization
- Decision-making
- Banking operations
- Employee training
Timeline
Bartender
Fraternal Order Orioles
07.2024 - 01.2025
Office Manager
Hotwash Inc
06.2020 - 06.2025
Commercial Cleaner
Hotwash Inc
03.2012 - 09.2018
GED -
Lehighton Area School District