Tara Hurst
Guest Service Expert
Aurora,CO
Summary
Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members. Influential flight attendant in the airline industry with strong desire to help guests create memorable experiences. Compassionate client services professional with experience defusing tense situations. Focused on surpassing team goals and delighting guests to encourage repeat business. Accomplished Flight Attendant offering over 24 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service. Customer-driven Flight Attendant with dynamic safety and service skills. Highly effective in diffusing volatile passenger situations. Known for best-in-class customer service and top-notch friendliness. Reliable Flight Attendant with a wealth of expertise in the airline industry. Offering a superb work ethic and a motivated, service-driven personality. Looking to join a top carrier.
Overview
28
28
years of professional experience
4
4
years of post-secondary education
Work History
Guest Service Expert
Courtyard By Marriott
Denver, CO
08.2018 - Current
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Established rules for ejecting problem customers from bar to reduce liability and maintain pleasant environment.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Trained [Number] new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Managed kitchen staff, supervised preparation of foods ,and explained steps for readying specialty items.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
Flight Attendant
United Airlines
Denver, CO
03.1997 - 04.2021
- Answered passengers' questions and provided solutions to issues arising during flights.
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Relayed updates and information to passengers after confirming key details with pilot.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
- Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Ensure safety and comfort of customers onboard aircraft.
- Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
- Controlled entertainment for passengers through onboard video and audio systems.
- Offered personalized assistance to children, elderly and passengers with special needs.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Education
High School Diploma -
Smoky Hill High School
Aurora, CO 08.1991 - 06.1995
Skills
Brand success
Travel, pilates, walking my dogs
Travel is my passion. I grew up traveling the world as part of an airline family and loved every minute of my career as a flight attendant. I take great joy in showing my family the world.
Pilates has become another passion of mine. I have been attending classes for about 7 months now and I absolutely love the practice.
I love hiking with my dogs in the mountains of Colorado.
Timeline
Guest Service Expert
Courtyard By Marriott
08.2018 - Current
Flight Attendant
United Airlines
03.1997 - 04.2021
High School Diploma -
Smoky Hill High School
08.1991 - 06.1995
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