Tara Ippolito
Laconia,NH
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
16
16
years of professional experience
Work History
Vet Technician
Veterinary Urgent Care of New Hampshire
01.2024 - Current
- Triaged incoming patients to determine treatment needs and urgency of care.
- Obtained patient history from owners and performed physical examinations.
- Efficiently performed lab work, including blood draws and urinalysis.
- Improved patient care by providing compassionate assistance during exams, surgeries, and medical procedures.
- Provided thorough aftercare instructions for clients, promoting successful at-home recovery for patients.
- Restrained animals to protect veterinarians from potential harm.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Administer medications, vaccines and treatments as instructed by veterinarian.
- Assisted veterinarians with radiographs and ultrasounds.
- Sending records, scanning documents, filing, and other administrative duties as necessary
Veterinary Assistant/Receptionist
Meredith Place Veterinary Emergency Hospital
09.2020 - 11.2023
- Answered phones, emails, and faxes
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Assisted in emergency situations effectively providing first aid or life-saving measures under veterinarian supervision
Senior Customer Service Specialist
CruCon Cruise Outlet
05.2018 - 09.2020
- Acted as a liaison between the guest and the cruise lines
- Calculated pricing, taxes, and commission
- Assisted with upgrades, price changes, and amenity changes
- Answered and managed a high volume of phone calls and e-mail inquiries
- Provided exceptional support during high-traffic periods, maintaining professionalism under pressure and minimizing disruptions in service levels.
- Maintained comprehensive knowledge of company products and services to provide accurate information and guidance to customers.
- Served as an escalation point for challenging customer situations, effectively diffusing tension and achieving satisfactory resolutions.
Support Staff
Lakes Region Mental Health Center
11.2016 - 05.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered telephone and assisted callers by providing information or directing to appropriate employee.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
Secretary/Receptionist
Mary Rutan Hospital Physical Rehab Center
08.2015 - 10.2016
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated patient scheduling, check-in, and check-out.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Submitted and tracked all prior authorizations to ensure visits were covered, explaining insurance benefits to patients
Dietary Aide
Mary Rutan Hospital
10.2008 - 08.2015
- Ran cafe station in hospital cafeteria, servicing food to guests and processing payments at the cash register.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
- Enhanced customer satisfaction by providing efficient and friendly service.
Juvenile Corrections Officer
Northwest Ohio Juvenile Detention Center
03.2014 - 04.2015
- Maintained a secure environment for staff and residents through diligent observation, documentation, and intervention as needed.
- Developed rapport with residents while maintaining professional boundaries, fostering a respectful environment conducive to rehabilitation efforts.
- Improved safety and security in the juvenile facility by consistently monitoring and supervising residents during daily activities.
- Received and participated in several job trainings which included defensive tactics training and emergency response training
- Answered phone calls and scheduled visitation appointments
Writing Consultant/Tutor
Defiance College
08.2012 - 04.2015
- Helped students with paper writing skills
- Tutored students for their criminal justice classes
Education
Bachelor of Science - Criminal Justice
Defiance College
Defiance, OH05.2015
Skills
- Multi-line Phone Systems
- Cash Handling
- Customer Service
- Security
- Insurance Verification
- Strong Computer Skills
- Reception duties
- Laboratory procedures
- Medical record-keeping
- Appointment scheduling
- Client education
- IV medication administration
- Animal restraint
- Call center background
- Telephone etiquette
- Organization skills
- Scheduling
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Vet Technician
Veterinary Urgent Care of New Hampshire
01.2024 - Current
Veterinary Assistant/Receptionist
Meredith Place Veterinary Emergency Hospital
09.2020 - 11.2023
Senior Customer Service Specialist
CruCon Cruise Outlet
05.2018 - 09.2020
Support Staff
Lakes Region Mental Health Center
11.2016 - 05.2018
Secretary/Receptionist
Mary Rutan Hospital Physical Rehab Center
08.2015 - 10.2016
Juvenile Corrections Officer
Northwest Ohio Juvenile Detention Center
03.2014 - 04.2015
Writing Consultant/Tutor
Defiance College
08.2012 - 04.2015
Dietary Aide
Mary Rutan Hospital
10.2008 - 08.2015
Bachelor of Science - Criminal Justice
Defiance College
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