Tara Walker
Oklahoma City,OK
Summary
Results-driven Customer Service & Data Management Professional with over 3 years of experience delivering exceptional support for Windows and Apple ecosystems. Consistently ranked in top 15% company-wide for resolution speed and customer satisfaction (CSAT). Proven expertise in accurate data entry, CRM management, process improvement, and calm conflict resolution. Seeking Data Entry Clerk, Customer Service, Front Desk, or Administrative roles in the Oklahoma City area (remote/hybrid welcome).
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Tech Solutions Inc.
07.2021 - Current
- Resolved 500+ complex hardware/software issues for Windows and Apple users via phone, email, and chat while maintaining top 15% rankings in resolution speed and CSAT scores
- Reduced average case handling time by 15% through efficient troubleshooting, accurate data logging, and personalized follow-up documentation in CRM system
- Accurately entered and updated customer records, case notes, and resolution details ensuring 99%+ data integrity across multiple platforms
- Collaborated with Tier 2 technical teams to escalate and resolve advanced cases quickly
Customer Relations Associate
Global Retail Services
06.2019 - 06.2021
- Designed and launched new digital customer feedback system that increased survey response rates by 20% and streamlined data collection processes
- Managed high-volume inbound inquiries across phone and email channels while maintaining positive brand image under pressure
- Consistently recognized as 'Associate of the Month' for accuracy, initiative, and outstanding customer satisfaction results
Customer Support Intern
Bright Communications
01.2018 - 05.2019
- Supported daily data entry, client record updates, and documentation for customer service team
- Transcribed customer interactions and feedback into tracking systems, contributing to measurable process improvements
- Handled high-volume customer requests efficiently while maintaining a calm and professional demeanor under pressure.
- Responded to customer inquiries via phone, email, and chat, providing timely and accurate information regarding services and products.
- Assisted in troubleshooting basic technical issues, guiding customers through step-by-step solutions to enhance user experience.
Education
Bachelor of Arts - Communication
University of Central Oklahoma
Edmond, OK05.2018
Skills
- High-Volume Data Entry
- CRM & Ticketing Systems
- Microsoft Office Suite
- Windows & macOS/iOS Troubleshooting
- Customer Relationship Management
- Process Improvement & Documentation
- Attention to Detail & Quality Assurance
- Conflict Resolution & De-escalation
- 10-Key by Touch
- Verbal & Written Communication
Certification
Certified Customer Service Professional (CCSP), 08/01/19
Timeline
Customer Service Representative
Tech Solutions Inc.
07.2021 - Current
Customer Relations Associate
Global Retail Services
06.2019 - 06.2021
Customer Support Intern
Bright Communications
01.2018 - 05.2019
Bachelor of Arts - Communication
University of Central Oklahoma