Tara James
Summary
Dedicated hard working employee, highly motivated with extensive customer service, office and sales experience. Excels at interfacing with others at all levels to ensure organizational goals are attained. Seeking a role with increased responsibility with room for advancement. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Alorica/Barclays
07.2022 - 11.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Updated account information to maintain customer records.
Customer Services -Proactive Response Representative
Alorica
08.2017 - 05.2022
- Working with leading healthcare companies for crucial extremely time sensitive diagnostic and pharmaceutical packages
- Often high value packages with limited stability requiring an immediate recovery through escalating the concern in the UPS system and communicating with shippers through email and phone calls
- Confidential letters to White House
- Answering incoming customer calls possibly requiring several outbound calls, emails and research
Customer Support & Sales
One Touch Direct
06.2013 - 06.2016
- Provided accurate and appropriate information in response to customer inquiries
- Informed customers about sales and promotions in a friendly and engaging manner
- Excellent verbal, written communication and telephone skills
- Helped customers identify services/products that best suited their needs
- Improvingcustomer satisfaction through expert resolution of conflicts, issues, and concerns.
Data
Medhok
01.2012 - 02.2013
- Updated records for customers on a daily basis
- Retrieve and present required information in various formats
- Load information onto prescribed databases
- Prepared documents for data entry
- Routed data to the appropriate staff
- Checked printouts and performed statistical checks for accuracy
Assistant Property Manager
Winter Haven Housing Authority
03.2005 - 01.2009
- Accepted applications for approval and ensured client understood the process andtiming
- Ensured apartments were ready for agreed move-in date
- When necessary, enforced the policies of the community
- Had prospective resident's complete applications and secured deposit according tocompany policy
- Assist with annual re-examination appointments and housekeeping inspections
- Collected and kept records of rental payments
- Ensured maintenance requests were handled satisfactory by following up withresidents
- Worked with the office staff to identify, develop and achieve communitygoals and objectives.
Education
GED -
Associate - Real Estate: Real Estate
American Public University
Charlestown, WVSkills
- Fast Learner
- Excellent organizational and accuracy skills with attention to details
- Ability to handle multiple task and meet deadlines
- Excellent problem solving skills
- Microsoft Word, Excel
- Credit Card Payment Processing
- Courteous with Strong Service Mindset
- Complaint Resolution
- Product Knowledge
- Data Entry
Timeline
Customer Service Representative
Alorica/Barclays
07.2022 - 11.2023
Customer Services -Proactive Response Representative
Alorica
08.2017 - 05.2022
Customer Support & Sales
One Touch Direct
06.2013 - 06.2016
Data
Medhok
01.2012 - 02.2013
Assistant Property Manager
Winter Haven Housing Authority
03.2005 - 01.2009
GED -
Associate - Real Estate: Real Estate
American Public University
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