Tara Janu
Juneau
Summary
Empathetic and results-driven client relationship professional with over 10 years of experience in financial services and auto finance. Skilled at building and nurturing profitable client partnerships through strong emotional intelligence, expert conflict management, and consumer behavior analysis. Proven track record of exceeding sales goals, improving client satisfaction, and maintaining high retention. Adept at leveraging analytical insights and interpersonal skills to support remote teams and drive business growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Dealer Experience Representative
Origence Lending Services
08.2021 - 05.2023
- - Cultivated and managed relationships with 250+ auto dealerships (independents to major franchises), educating clients on lending guidelines and conducting creditworthiness assessments.
- - Streamlined loan processes by collaborating with underwriting and sales teams, improving turnaround times and dealer satisfaction.
- - Thrived in a fully remote role, leveraging digital tools for proactive outreach and maintaining strong engagement with dealership partners.
- - Demonstrated strong conflict resolution skills and active listening to resolve issues quickly, which maintained high client retention and loyalty.
Dealer Relationship Coordinator
Greater Nevada Credit Union
08.2017 - 08.2021
- - Managed a network of 125+ dealership accounts across Nevada and California.
- - Guided over 750 small business clients through the Paycheck Protection Program during the COVID-19 pandemic.
- - Secured multiple new franchise accounts and significantly increased loan portfolio performance.
- - Resolved complex client issues by mediating between dealers and internal teams.
Retail Clothing & Finance Manager
Battle Born Harley-Davidson
03.2013 - 07.2017
- - Led a retail department of 5 associates while supporting sales and finance operations.
- - Assisted customers with financing options across diverse credit profiles.
- - Trained and mentored team members on customer engagement and finance processes.
Education
N/A - Professional Development
Coursera
05-2025
Associate of Applied Science - Applied Psychology
Kaplan University Online
06-2012
Skills
- Client Relationship Management & Strategic Partnership Building
- Emotional Intelligence & Conflict Resolution
- Consumer Behavior Analysis & Needs Assessment
- Sales Growth & Performance Optimization
- Remote Collaboration & Virtual Teamwork
- Adaptability, Leadership & Active Listening
Accomplishments
Outstanding Contribution by an Employee - 9/18
Community Volunteer Award - 12/18
Army Commendation Medal - 7/04
Certification
Solving Problems with Creative and Critical Thinking - 5/6/25 - IBM
Active Listening: Enhancing Communication Skills - 5/6/25 - Coursera
Emotional Intelligence in Leadership - 5/7/25 - Coursera
Effective Collaboration - 5/7/26 - Coursera
Languages
Spanish
Limited Working
Timeline
Dealer Experience Representative
Origence Lending Services
08.2021 - 05.2023
Dealer Relationship Coordinator
Greater Nevada Credit Union
08.2017 - 08.2021
Retail Clothing & Finance Manager
Battle Born Harley-Davidson
03.2013 - 07.2017
N/A - Professional Development
Coursera
Associate of Applied Science - Applied Psychology
Kaplan University Online
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