Tara Jefferson
Florence,SC
Summary
Dynamic and results-oriented professional with extensive experience at ADP Tax Credit Services, specializing in support services and process improvement. Excelled in customer relationship management and accounting, significantly enhancing operational efficiency. Demonstrated leadership in mentoring new hires and streamlining data processing, showcasing a blend of technical proficiency and team collaboration skills.
Overview
22
22
years of professional experience
Work History
WOTC Support Specialist
ADP Tax Credit Services
01.2008 - 09.2023
- Ensured data integrity by adhering to confidentiality protocols, minimizing the risk of information compromise.
- Managed a range of clerical and administrative tasks supporting the Work Opportunity Tax Credit program.
- Compiled and analyzed data to prepare comprehensive reports from multiple sources.
- Conducted research and resolved employment tax filing discrepancies, addressing client inquiries effectively.
- Processed appeals tailored to client needs, facilitating tax credit authorization.
- Offered support and guidance to taxing authorities, business partners, and third-party administrators on tax-related issues.
- Developed training materials and procedures for onboarding new hires in relevant technologies and processes.
- Provided leadership and mentorship to new employees, enhancing their understanding of company programs and guidelines.
- Collaborated with leadership to set goals and objectives aimed at process improvement.
Office Support Specialist
Manpower Temporary Services
10.2005 - 01.2008
- Improved document accessibility by creating a centralized filing system that facilitated easy retrieval of important records.
- Assisted in the development and implementation of new office procedures that increased overall productivity and efficiency within the organization.
- Managed high volumes of incoming correspondence, prioritizing urgent matters for immediate attention and ensuring proper handling of sensitive information.
- Assisted leadership with special tax projects and tasks as assigned, contributing to operational efficiency.
Accounting Clerk
Mycor Vending Services
04.2001 - 01.2004
- Managed daily bookkeeping functions, focusing on accounts receivable, accounts payable, bank reconciliations, and disbursements.
- Addressed customer inquiries regarding billing and payment issues, ensuring prompt resolution.
- Verified the accuracy of vendor invoices against purchase orders prior to processing payments.
- Collaborated with senior accounting staff to identify discrepancies and develop reconciliation plans for financial issues.
- Built strong relationships with customers to facilitate timely payment of outstanding balances.
- Prepared monthly financial reports for management review and analysis, supporting informed decision-making.
Education
Associate of Applied Science - Management Information Systems
Berkeley College
Woodland Park, NJ03.1996
Skills
Customer Relationship Management
Accounting and Bookkeeping
Process Improvement
Microsoft Office
Team Collaboration
Digital Literacy and Remote Support
Information Safeguarding
Solutions Oriented Professional
Training and coaching
Excellent Communication
Timeline
WOTC Support Specialist
ADP Tax Credit Services
01.2008 - 09.2023
Office Support Specialist
Manpower Temporary Services
10.2005 - 01.2008
Accounting Clerk
Mycor Vending Services
04.2001 - 01.2004
Associate of Applied Science - Management Information Systems
Berkeley College
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