Tara Jefferson
Laurel,DE
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Operations Support Specialist position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Operations Support Specialist
Delaware Guidance Services
12.2022 - Current
- Collaborated with operations team to provide excellent customer service and a positive work environment.
- Performed administrative duties and prepared operational procedures to assist operations support manager.
- Complied with systems procedures, business processes and company policies to promote workplace safety and quality.
- Gathered, organized and input vitals into database.
- Schedules appointments
- Insurance Verifications
- Copays and balances
- Daily appointment reminders
Patient Service Representative
Nemours Pediatrics Hospital
03.2017 - 01.2019
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Built and maintained positive working relationships with patients and staff.
- Took copayments and compiled daily financial records.
- Assisted patients in filling out check-in and payment paperwork.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Used Epic to schedule appointments.
- Handled customer service inquiries in person, via telephone and through email.
- Balanced deposits and credit card payments each day.
- Resolved billing inquiries and disputes in timely fashion.
- Developed and implemented customer service policies and procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Greeted and assisted patients with check-in procedures.
- Trained new staff on filing, phone etiquette and other office duties.
Medical Office Assistant
Nanticoke Health Services
11.2016 - 02.2017
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided prompt, polite and professional in-person and telephone customer service.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Registered patients and completed associated paperwork for accurate records.
Education
High School Diploma -
Sussex Technical High School
Georgetown, DE06.2003
Skills
- Patient Registration
- Clerical and Filing Support
- Vital Statistics Documentation
- Office Administration
- Clinical Data Entry
- Insurance Verification
- Registration Requirements
- Appointment Confirmation
- 50 WPM Typing Speed
- Verifying Eligibility
- Patient Greeting
- Clinical Messaging
- Insurance Information Collection
- HIPAA Compliance
- Medical Insurance
- Prepare Reports
Timeline
Operations Support Specialist
Delaware Guidance Services
12.2022 - Current
Patient Service Representative
Nemours Pediatrics Hospital
03.2017 - 01.2019
Medical Office Assistant
Nanticoke Health Services
11.2016 - 02.2017
High School Diploma -
Sussex Technical High School
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