Summary
Overview
Work History
Education
Skills
Timeline
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Tara Johnson

Fort Madison,Iowa

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

14
14
years of professional experience

Work History

Office Manage/Human Resources/Accounts Payable/Receiving Clerk

WM Johnson Truck Lines
07.2011 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Controlled costs to keep business operating within budget and increase profits.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved marketing to attract new customers and promote business.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Streamlined financial data by improving cost accounting practices and creating efficient processes.
  • Maintained accurate records of customer account balances using accounting software.
  • Maintained accurate billing records resulting in streamlined invoicing processes.
  • Prepared billing correspondence and maintained database to organize billing information.
  • Enhanced billing accuracy by meticulously reviewing and processing invoices for clients.
  • Processed payments accurately and efficiently, minimizing billing discrepancies and disputes.

Individual/Group Health Insurance Representative

Two Rivers Insurance Services
05.2010 - 07.2011
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Resolved patient disputes promptly regarding insurance coverage or billing matters.
  • Enhanced patient satisfaction with thorough insurance verification and accurate billing procedures.
  • Maintained current knowledge base regarding insurance information and managed care guidelines.
  • Expedited insurance claim processing by gathering accurate billing information from patients and communicating effectively with insurance companies.
  • Expedited insurance claims processing for patients by verifying coverage details and liaising with insurance companies as needed.
  • Analyzed data to identify trends and predict future insurance needs.
  • Responded to correspondence from insurance companies.
  • Increased client satisfaction by promptly addressing and resolving property insurance claims.

Education

Associate of Arts - General

Southeastern Community College
West Burlington, IA
12.2006

High School Diploma -

Fort Madison High School
Fort Madison, IA
05.1998

Skills

  • Invoice Verification
  • Business Administration
  • Marketing
  • Budget Control
  • Financial Management
  • Customer Service
  • Managing Operations and Efficiency
  • Self-Motivated and Independent
  • Records Management
  • Interpersonal Skills
  • Problem-Solving
  • Microsoft Office
  • Verbal and written communication
  • Staff Management
  • General ledger accounting
  • Accounting Principles

Timeline

Office Manage/Human Resources/Accounts Payable/Receiving Clerk

WM Johnson Truck Lines
07.2011 - Current

Individual/Group Health Insurance Representative

Two Rivers Insurance Services
05.2010 - 07.2011

Associate of Arts - General

Southeastern Community College

High School Diploma -

Fort Madison High School

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Tara Johnson