Tara Johnson
Fort Madison,Iowa
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
14
14
years of professional experience
Work History
Office Manage/Human Resources/Accounts Payable/Receiving Clerk
WM Johnson Truck Lines
07.2011 - Current
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Streamlined financial data by improving cost accounting practices and creating efficient processes.
- Maintained accurate records of customer account balances using accounting software.
- Maintained accurate billing records resulting in streamlined invoicing processes.
- Prepared billing correspondence and maintained database to organize billing information.
- Enhanced billing accuracy by meticulously reviewing and processing invoices for clients.
- Processed payments accurately and efficiently, minimizing billing discrepancies and disputes.
Individual/Group Health Insurance Representative
Two Rivers Insurance Services
05.2010 - 07.2011
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Resolved patient disputes promptly regarding insurance coverage or billing matters.
- Enhanced patient satisfaction with thorough insurance verification and accurate billing procedures.
- Maintained current knowledge base regarding insurance information and managed care guidelines.
- Expedited insurance claim processing by gathering accurate billing information from patients and communicating effectively with insurance companies.
- Expedited insurance claims processing for patients by verifying coverage details and liaising with insurance companies as needed.
- Analyzed data to identify trends and predict future insurance needs.
- Responded to correspondence from insurance companies.
- Increased client satisfaction by promptly addressing and resolving property insurance claims.
Education
Associate of Arts - General
Southeastern Community College
West Burlington, IA12.2006
High School Diploma -
Fort Madison High School
Fort Madison, IA05.1998
Skills
- Invoice Verification
- Business Administration
- Marketing
- Budget Control
- Financial Management
- Customer Service
- Managing Operations and Efficiency
- Self-Motivated and Independent
- Records Management
- Interpersonal Skills
- Problem-Solving
- Microsoft Office
- Verbal and written communication
- Staff Management
- General ledger accounting
- Accounting Principles
Timeline
Office Manage/Human Resources/Accounts Payable/Receiving Clerk
WM Johnson Truck Lines
07.2011 - Current
Individual/Group Health Insurance Representative
Two Rivers Insurance Services
05.2010 - 07.2011
Associate of Arts - General
Southeastern Community College
High School Diploma -
Fort Madison High School