Tara Johnson

Responded to customer requests for products, services, and company information. Managed high-stress situations effectively. Maintained professionalism while resolving disputes or conflicts. Provided exceptional customer support to address inquiries. Utilized CRM system to track customer needs and enhance support services. Delivered prompt resolutions, fostering satisfaction and loyalty.

Assisted clients in disputing inaccurate information on their credit reports, leading to increased accuracy and improved scores. Conducted thorough credit analyses to identify issues and present tailored improvement plans to achieve financial goals. Maintained up-to-date knowledge of industry trends, ensuring the provision of relevant advice to address client needs. Handled service charges, billing process, and timely collection of payments. Partnered with legal department to dispute inaccuracies for credit improvement. Built strong client relationships.

Designed customized insurance programs to meet individual needs. Maintained accurate and organized client records, ensuring timely case follow ups. Cultivated strong relationships with clients through consistent communication and excellent customer service securing long term satisfaction and repeat business.

Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase. Used consultative sales techniques to understand customer needs and recommend appropriate vehicles and services. Provided sales and customer service assistance to walk-in and online traffic. Developed long-lasting client relationships by consistently exceeding expectations. Followed up with existing customers to provide additional support and address concerns.

Designed data assurance parameters for human resource data sets, reports, and metrics. Analyzed large data sets to detect patterns and discrepancies in reporting employee information. Conducted comprehensive audits of HR records to ensure compliance with federal and state regulations. Served as a reliable point-of-contact for employees seeking assistance or clarification on various HR and Payroll matters, promoting trust within the organization. Collaborated with IT department to enhance the functionality of HR systems, implement and train on new HRIS system and improve user experience for employees, managers, and corporate compliance alike. Partnered with cross-functional teams to develop cohesive HRIS strategies that aligned with organizational objectives.