Tara Johnston
Fort Smith,AR
Summary
Organized and experienced Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Natural State Renovations
04.2023 - Current
- Coordinate business luncheons and professional schedules remotely using Google Calendar, Google Meet, Zoom, Microsoft Teams, Slack, text messaging, email, and phone.
- Correspond with various business entities (surveyors, contractors, plumbers, roofers, real estate agents) to ensure deadlines are met and profits are maximized.
- Manage company budgets, create invoices, collect payments, and generate financial reports for management review.
- Innovate strategies to maximize community outreach and foster positive client communications.
- Ensure legal documents and land permits are current and available to access.
- Document meeting minutes and agendas.
- Advocate for initiatives that support company goals in city counsel forums leading to successful partnerships and collaborations.
Remote Intake Coordinator
Independent Employer
01.2022 - 04.2024
- Prioritized exceptional customer service, especially when faced with unsatisfied clients and patients, ensuring all avenues were exhausted and opportunities addressed to enhance their experience.
- Navigated numerous departments to develop solutions that lead to improved workflow and company culture.
- Demonstrated a professional and positive demeanor when faced with unsatisfied clientele.
- Cultivated a supportive work environment by championing employee experience initiatives. This resulted in a 5% increase in workplace satisfaction from 2022 to 2023.
- Processed new patient orders and documented encounters in adherence with HIPAA regulations.
- Built strong relationships with field leadership through effective communication, collaboration, partnership, and engagement.
Collections Specialist
Arvest Bank
11.2021 - 05.2023
- Utilized strong communication and negotiation skills to recover past-due payments, maintaining professionalism and courtesy.
- Documented interactions and activities to ensure accurate record-keeping.
- Trained new team members on scripts, company services, and collection strategies.
- Researched accounts and completed due diligence to resolve collection problems.
- Achieved performance goals on consistent basis.
- Recognized for completing over sixty calls a day, setting the bar at our regional branch due to exceptional task efficiency.
Assistant Manager
Dollar General
03.2019 - 11.2021
- Delivered exceptional customer service, addressing inquiries and ensuring a positive shopping experience for customers.
- Volunteered time and donated goods to local events and charities to engage with community.
- Created employee schedules and delegated tasks to a team of ten employees, increasing productivity fostering teamwork and maximizing productivity
- Maintained inventory and financial records, contributing to operational efficiency and profitability.
- Implemented innovative sales strategies to increase store revenue and meet performance targets.
- Conducted regular staff training sessions, practiced open door management policy to improve employee morale and enhance customer experience.
Hall Supervisor
Brookfield Assisted Living
07.2017 - 11.2019
- Supervised a hall of ten inpatient individuals and acted as their healthcare advocate to ensure dignified end-of-life care,
- Cared for patients within the certified nursing assistant's scope of practice and supervised daily hygiene tasks, medication administration, monitoring wounds and symptoms for changes, safely lifting and transporting, dressing them for family visits, and monitoring dietary needs.
- Collaborated with registered nurses, supervisors, physicians, and family on a regular basis, addressing changes to the patient's condition or symptoms, as well as discussing the quality of life of each resident, amending care plans and treatment goals as needed.
- Provided crisis management and intervention during emergency situations.
- Organized environment enrichment, such as arts and crafts, board games, dances, cruise nights, and more.
- Monitored and charted vital signs, including temperature, pulse, blood pressure, and respiration rates.
- Assisted patients with mobility and transfer, using proper lifting and positioning techniques to ensure patient safety and comfort.
- Provide companionship, empathy, and reassurance during distress or discomfort to support patients' emotional and social well-being.
- Maintain a clean and organized patient environment, including regular sanitation of equipment, bedding, and patient rooms to prevent infection.
Education
Nursing Assistance
Northwestern Arkansas Community College
Benton, United StatesHigh School Diploma -
Pocola High School
Pocola, OKBusiness Administration
Arkansas Tech University
Russellville, AR08.2007
Skills
- Onboarding Processes
- Social Media Management
- Presentation Creation
- Google Suite
- Microsoft Office
- Event Organization
- Professional Communication
- Documentation and Recordkeeping
- Schedule and calendar management
- Billing and Invoicing
- Leadership and supervision
- Customer Engagement
- Business Correspondence
- Database entry
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Administrative Assistant
Natural State Renovations
04.2023 - Current
Remote Intake Coordinator
Independent Employer
01.2022 - 04.2024
Collections Specialist
Arvest Bank
11.2021 - 05.2023
Assistant Manager
Dollar General
03.2019 - 11.2021
Hall Supervisor
Brookfield Assisted Living
07.2017 - 11.2019
Nursing Assistance
Northwestern Arkansas Community College
High School Diploma -
Pocola High School
Business Administration
Arkansas Tech University
Awards
Arvest Bank, Quality Assurance Award, 11/01/22
References
Thomas Black, Colleague, (479) 388-4311
Rachel Patterson, Colleague, rpatterson9568@gmail.com
Nicole Cowan, Colleague, (479) 926-9029
Awards
Arvest Bank, Quality Assurance Award, 11/01/22
References
Thomas Black, Colleague, (479) 388-4311
Rachel Patterson, Colleague, rpatterson9568@gmail.com
Nicole Cowan, Colleague, (479) 926-9029
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