Tara Jones
Rosamond,California
Summary
I offer myself to potential employers as an honest, self motivated and goal oriented worker. I am looking to return back into the workforce after taking 11 years off to raise 2 children. I have kept myself somewhat in the workforce by assisting my husband with his dream of having his own BBQ business.
I am punctual, efficient, and a fast learner.
Overview
31
31
years of professional experience
Work History
Administrative Manager
Split Pig BBQ LLC
Rosamond, CA
06.2017 - Current
- Analyzed existing workflows within departments in order to identify areas where improvements could be made.
- Negotiated and reviewed contracts, rates and terms with current facilities and suppliers.
- Tracked and analyzed expenditures to deliver budgets and financial reports.
- Organized and maintained documents, files and records.
- Reviewed and approved department reimbursement requests, recording transactions to maintain financial accountability.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
Test Car Driver
Kett Engineering
Van Nuys, Ca
01.2007 - 01.2011
- Provided accurate data collection to a major automotive company to assist in proper automotive engineering evaluations.
- Monitored traffic conditions and applied defensive strategies to avoid accidents.
- Conducted pre-trip inspections prior to departure from base location.
- Operated prototype/test vehicles following road safety rules and company service protocols.
- Performed pre-trip inspection checks and reported problems to supervisor.
- Communicated regularly with dispatchers regarding routes and schedules.
Home Health Worker
Los Angeles County IHSS
Lancaster, Ca
01.2001 - 01.2008
- Caregiver to physically disabled patients
- Light housekeeping, meal preparations, assisted with hygienic needs and errands.
- Provided patients and families with emotional support and instruction.
- Planned optimal meals based on established nutritional plans.
- Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
- Assisted clients with bathing, dressing and incontinence care.
- Created individualized service plans for each client based on assessments of needs, preferences and abilities.
- Accompanied clients to doctors' offices or on other trips outside home.
- Transported individuals to medical appointments and assisted with errands.
Reservations Sales
Princess Cruises
Valencia, Ca
01.2000 - 01.2001
- Provided sales and travel fare information, bookings, and support.
- Facilitated customer reservations by providing booking information and processing payments.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Provided training and guidance to new team members on company policies, procedures, and systems related to reservations sales.
- Coached staff on strategies to enhance performance and improve customer relations.
- Served as point-of-contact for customer complaints and questions, providing speedy and effective resolution.
- Performed quality assurance checks on existing bookings to confirm accuracy of details provided by customers.
- Reviewed guest information and payment options, checking for accuracy and completeness.
Customer Service Order Entry
See's Candies
Reseda, Ca
01.1994 - 01.1996
- Processed large volume Sales to Quantity order customers
- Responsibilities included accurate data entry skills for record keeping and tracking
- Fund raising, 10 key, along with telephone sales.
- Organized files containing customer information in an efficient manner for easy retrieval.
- Assisted customers with product selection, purchase, delivery, installation and returns.
- Answered incoming phone calls and directed callers to appropriate departments and personnel.
- Verified accuracy of all invoices prior to releasing them for payment.
- Entered data into spreadsheets, documents and databases with high accuracy rate.
- Monitored inventory levels regularly to ensure adequate stock was available for sale.
Customer Service Billing Rep
Network Telephone Services
Woodland Hills, Ca
01.1994 - 01.1996
- Provided credit card verification to users of 800 and 900 phone services
- Duties included resolving billing disputes, credit card fraud, credit issuance, and chargebacks, and phone blocks.
- Worked with outside parties to obtain payments and solve problems.
- Assisted customers with inquiries regarding their bills and payment options.
- Reviewed and processed customer invoices, credits, and payments accurately.
Order Phone Rep
Specialty Merchandise Corp.
Chatsworth, Ca
01.1993 - 01.1995
- Provided support service for phone orders and as a troubleshooter, managed inquiries, resolved problems with damaged and incorrect order shipments
- Provided customer service by answering incoming calls and responding to inquiries in a timely manner.
- Educated customers on product features and benefits while providing technical support as needed.
- Audited customer account information to identify issues and develop solutions.
Education
High School Diploma -
Westchester High School
Westchester, Ca06-1988
Skills
- Data Entry
- 10 Key
- FoxPro
- Sales
- Apollo Reservation System
- Windows
- Kea Term
- Microsoft Money
- Word
- Works
- Excel
- Vista
- Cash Handling
- Type 45 WPM
- Conflict Management
References
References available upon request.
Timeline
Administrative Manager
Split Pig BBQ LLC
06.2017 - Current
Test Car Driver
Kett Engineering
01.2007 - 01.2011
Home Health Worker
Los Angeles County IHSS
01.2001 - 01.2008
Reservations Sales
Princess Cruises
01.2000 - 01.2001
Customer Service Order Entry
See's Candies
01.1994 - 01.1996
Customer Service Billing Rep
Network Telephone Services
01.1994 - 01.1996
Order Phone Rep
Specialty Merchandise Corp.
01.1993 - 01.1995
High School Diploma -
Westchester High School
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