Tara Jones
Darlington
Summary
Customer Services Professional with strong experience in driving customer satisfaction and operational efficiency. Skilled in problem-solving, process improvement, and strategic planning. Known for fostering team collaboration, adapting to changing needs, and consistently achieving results. Reliable and results-focused, ready to make significant impact.
Overview
21
21
years of professional experience
Work History
Certified Occupational Therapist Assistant
Ultimate Therapy
09.2023 - Current
- Streamlined documentation processes, resulting in increased efficiency within the therapy department.
- Strengthened communication between the interdisciplinary team members through regular meetings discussing patients'' improvement plan updates.
- Optimized treatment plans through ongoing evaluation and adjustments based on patient feedback and therapist recommendations.
- Helped maintain a safe and supportive environment by adhering to facility policies, procedures, and infection control protocols.
- Increased patient satisfaction by providing personalized care and attention during therapy sessions.
- Developed strong rapport with patients, fostering trust in the therapeutic relationship which contributed to improved participation during therapy sessions.
Bartender
Old School Tavern
08.2004 - 06.2008
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Education
Associate of Applied Science - Occupational Therapist Assistant
The Community College of Baltimore County
Catonsville, MD06-2013
Skills
- Activity analysis
- Range of motion
- Mental health support
- Therapeutic techniques
- Problem-solving
- Time management
- Strong multitasking
- Customer service
- Highly reliable
- Patience and tolerance
Timeline
Certified Occupational Therapist Assistant
Ultimate Therapy
09.2023 - Current
Bartender
Old School Tavern
08.2004 - 06.2008
Associate of Applied Science - Occupational Therapist Assistant
The Community College of Baltimore County
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