Tara Kelly
Administrative Assistant
Anaheim,CA
Summary
Professional and knowledgeable senior receptionist versed in administrative support and customer service. Offering 4 years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
Work History
Direction of First Impressions
Biolase
Foothill Ranch, CA
02.2019 - 06.2023
- Greeted guests warmly, determined nature of visit and escorted to appropriate department or area.
- Maintained area near entrance to create welcoming and inviting environment for guests.
- Exhibited professionalism and composure in stressful circumstances.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Acted as first point of contact and set appointments for prospective clients.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Handled complaints and questions, and re-directed calls to other team members.
Administrative Assistant
Home Franchise Concepts
Irvine, CA
10.2018 - 01.2019
- Completed multiple tasks simultaneously to optimize project completion.
- Provided assistance with preparation of project-related reports, manuscripts and presentations
- Tackled array of tasks under watchful eye of project manager.
Brand Ambassador
ExtraOrdinary Vision Solutions
Los Angeles, CA
08.2018 - 10.2018
- Communicated product information with confidence and educated consumers about company.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
Manufacturing Production Supervisor
Esterline
Buena Park, CA
01.2013 - 12.2017
- Evaluated team member performance regularly to identify and resolve productivity concerns.
- Resolved issues quickly to maintain productivity goals.
- Set and enforced performance-oriented production approach, significantly increasing worker output and reducing safety incidents.
- Prepared in advance for and addressed production problems, material deficits, equipment failures, and unavoidable delays.
- Established clear priorities and production quality standards.
- Analyzed and created reports to determine profit margins, trends and inventory levels.
- Organized work to meet demanding production goals.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
Document Processor
Pick Your Part
Anaheim, CA
09.2007 - 01.2013
- Handle DMV paperwork for two facilities in Southern California
- Process vehicle titles, duplicates, and transfer of ownership in compliance with California DMV regulations
- Paid great attention to detail, working with VIN numbers and license plates
- Discovering and resolving discrepancies in the paperwork and proof reading others work.
Account Manager
Curves For Women
Garden Grove, CA
09.2005 - 01.2011
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Educated clients on new products or services to increase customer engagement with brand.
- Developed and implemented strategies to increase client retention.
Education
Bachelor of Science - Marketing
08.2008 - 09.2011
Skills
Visitor access management
Confidential information management
Office administration
Customer and client relations
Multi-line Telephone Systems
Sorting and labeling
Database administration
Timeline
Direction of First Impressions - Biolase
02.2019 - 06.2023
Administrative Assistant - Home Franchise Concepts
10.2018 - 01.2019
Brand Ambassador - ExtraOrdinary Vision Solutions
08.2018 - 10.2018
Manufacturing Production Supervisor - Esterline
01.2013 - 12.2017
University of Phoenix - Bachelor of Science, Marketing
08.2008 - 09.2011
Document Processor - Pick Your Part
09.2007 - 01.2013
Account Manager - Curves For Women
09.2005 - 01.2011