Summary
Overview
Work History
Education
Skills
Timeline
Tara Kelly

Tara Kelly

Administrative Assistant
Anaheim,CA

Summary

Professional and knowledgeable senior receptionist versed in administrative support and customer service. Offering 4 years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills.

Overview

18
18
years of professional experience
3
3
years of post-secondary education

Work History

Direction of First Impressions

Biolase
Foothill Ranch, CA
02.2019 - 06.2023
  • Greeted guests warmly, determined nature of visit and escorted to appropriate department or area.
  • Maintained area near entrance to create welcoming and inviting environment for guests.
  • Exhibited professionalism and composure in stressful circumstances.
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
  • Acted as first point of contact and set appointments for prospective clients.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Handled complaints and questions, and re-directed calls to other team members.

Administrative Assistant

Home Franchise Concepts
Irvine, CA
10.2018 - 01.2019
  • Completed multiple tasks simultaneously to optimize project completion.
  • Provided assistance with preparation of project-related reports, manuscripts and presentations
  • Tackled array of tasks under watchful eye of project manager.

Brand Ambassador

ExtraOrdinary Vision Solutions
Los Angeles, CA
08.2018 - 10.2018
  • Communicated product information with confidence and educated consumers about company.
  • Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
  • Showed understanding of customer's personal style and preferences when offering product advice.
  • Engaged, educated, and befriended customers to deliver amazing shopping experience.

Manufacturing Production Supervisor

Esterline
Buena Park, CA
01.2013 - 12.2017
  • Evaluated team member performance regularly to identify and resolve productivity concerns.
  • Resolved issues quickly to maintain productivity goals.
  • Set and enforced performance-oriented production approach, significantly increasing worker output and reducing safety incidents.
  • Prepared in advance for and addressed production problems, material deficits, equipment failures, and unavoidable delays.
  • Established clear priorities and production quality standards.
  • Analyzed and created reports to determine profit margins, trends and inventory levels.
  • Organized work to meet demanding production goals.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.

Document Processor

Pick Your Part
Anaheim, CA
09.2007 - 01.2013
  • Handle DMV paperwork for two facilities in Southern California
  • Process vehicle titles, duplicates, and transfer of ownership in compliance with California DMV regulations
  • Paid great attention to detail, working with VIN numbers and license plates
  • Discovering and resolving discrepancies in the paperwork and proof reading others work.


Account Manager

Curves For Women
Garden Grove, CA
09.2005 - 01.2011
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Facilitated client satisfaction and renewed customer relations to drive growth.
  • Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Developed and implemented strategies to increase client retention.

Education

Bachelor of Science - Marketing

University of Phoenix, Tempe, AZ
08.2008 - 09.2011

Skills

Visitor access management

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Timeline

Direction of First Impressions - Biolase
02.2019 - 06.2023
Administrative Assistant - Home Franchise Concepts
10.2018 - 01.2019
Brand Ambassador - ExtraOrdinary Vision Solutions
08.2018 - 10.2018
Manufacturing Production Supervisor - Esterline
01.2013 - 12.2017
University of Phoenix - Bachelor of Science, Marketing
08.2008 - 09.2011
Document Processor - Pick Your Part
09.2007 - 01.2013
Account Manager - Curves For Women
09.2005 - 01.2011

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Tara KellyAdministrative Assistant