Tara Kemp
Glendale
Summary
Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.
Overview
19
19
years of professional experience
Work History
Front Desk Supervisor
Vee Quiva Hotel & Casino
10.2024 - Current
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
- Collected room deposits, fees, and payments.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
Front Office Shift Manager
Foxwoods Resort and Casino
10.2022 - 10.2024
- Ensure guest service exceeds expectations in all aspects of hotel stay.
- Resolved issues through active listening, escalating major problems to the Director of Hotel Operations.
- Established and developed highly-efficient and dependable administrative team by delivering ongoing coaching and motivation while providing opportunities for career acceleration through achievements.
- Communicated corporate objectives across all divisions through regular correspondence and scheduled follow-up.
- Trained team members on new hotel services and products to support promotional efforts.
- Monitored and evaluated personnel performance to complete 30, 60, and 90 day reviews, recommend advancement or address productivity concerns.
- Provided backup to the front desk, stepping in to assist with various tasks whenever an employee was absent or at lunch.
- Answered multi-line phones and directed calls to the proper departments.
- Typed and compiled documents, answered phones and completed paperwork for the office.
- Performed general administrative duties, including copying, faxing and filing.
- Managed daily office operations, including client account, supply, inventory and records management.
- Supported program operations by preparing and updating documents, reports and spreadsheets.
- Responsible for running program to change day over for night audit and email proper information regarding previous day.
Assistant Store Manager
CosmoProf Beauty Supply
06.2018 - 02.2020
- Assisted in a store conversion
- Independently open and close the store. This includes accounting for all credit/debit, checks and cash, resetting the registers, and following through with closing duties.
- Providing customer service and knowledge on all products sold in store
- Responsible for merchandising, weekly price changes, restocking, organizing and placing special orders for customers
- Weekly correction counts
- Lifting items 25-40 lbs and to be able to stand for long periods of time.
Retail Supervisor/Inventory Specialist
Desert Diamond Casino
02.2020 - 03.2021
- Responsible for receiving merchandise into inventory software, checking orders for accuracy and quality, and preparing product for consumer consumption
- Merchandise two high end gift shops; responsible for the month-end inventory physical count
- Assist with planning, ordering, and budget preparation for retail department; approve returns, adjustments, refunds and exchanges
- Communicate daily with Manager and other Supervisors regarding events, scheduling, issue resolution, operational excellence
- Assist with maintaining and enforcing departmental policies and procedures; ensure compliance with gaming entity policies and procedures
- Responsible for supervision of personnel, team motivation and ensuring quality customer service
- Address and resolve customer complaints
- TIPS and Title 31 Certified
- Trained to use Universal Desktop/Agilysys software, Yellow Dog Software and InfoGenesis
Customer Service and Inventory Specialist
CVS Pharmacy
02.2006 - 08.2007
- Assisted customers with all aspects of store visit
- Managed inventory and reordered products as needed to maintain a low overhead
- Shipped all outdated products from store back to distribution centers
- Assisted in store switch overs when Savon Drugs was acquired and rebranded as CVS
Education
HS Diploma -
Evans High School
Evans, GA01.2004
Skills
- Hospitality services
- Team building and supervision
- Cash control
- Customer service management
- Problem-solving skills
- Training and mentoring
- Issue resolution
- Retail merchandising
- Inventory and restocking
References
Available upon request
Timeline
Front Desk Supervisor
Vee Quiva Hotel & Casino
10.2024 - Current
Front Office Shift Manager
Foxwoods Resort and Casino
10.2022 - 10.2024
Retail Supervisor/Inventory Specialist
Desert Diamond Casino
02.2020 - 03.2021
Assistant Store Manager
CosmoProf Beauty Supply
06.2018 - 02.2020
Customer Service and Inventory Specialist
CVS Pharmacy
02.2006 - 08.2007
HS Diploma -
Evans High School
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