Tara Keppler

Assisted memory care residents with activities of daily living to include: bathing, dressing, medication administration and socialization.

• Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
• Inspected cells and conducted random searches of common areas.
• Detected potential threats and quickly defused conflicts.

• Consulted with customers to resolve service and billing issues.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Upheld privacy and security requirements for customer information.

• Evaluated intensive care patients, recognized and addressed complications and coordinated treatment with other members of critical care team.
• Maintained thorough, accurate and confidential documentation in electronic medical records.
• Held interviews with patients to hear concerns, gather health history and understand objectives.
• Trained and mentored new RNs on best practices, hospital policies and standards of care.