Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tara Kershaw

Plainfield,CT

Summary

Accomplished Manager at Walgreens Boots Alliance, adept in leading high-performing teams and driving operational efficiency. Leveraged complex problem-solving and interpersonal relations to enhance customer satisfaction, reduce operational costs, and achieve key performance indicators. Mentored staff for career advancement, ensuring a 20% increase in team productivity through effective performance management and process improvement.

Overview

27
27
years of professional experience

Work History

Manager

Walgreens Boots Alliance
10.1997 - 06.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
  • Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
  • Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
  • Defined clear targets and objectives and communicated to other team members.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Education

Associate of Science -

Quinebaug Valley Community College
Danielson, CT
06.1996

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Performance Management
  • Performance Evaluations
  • Key Performance Indicators
  • Teamwork and Collaboration
  • Decision-Making
  • Problem Resolution
  • Team Development
  • Managing Operations and Efficiency
  • Process Improvement
  • Interpersonal Relations
  • Employee Development
  • Performance Tracking and Evaluation
  • Administration and Reporting

Timeline

Manager

Walgreens Boots Alliance
10.1997 - 06.2024

Associate of Science -

Quinebaug Valley Community College

Similar Profiles

CREATE PROFILE
Tara Kershaw