I worked my way from being a dish washer to becoming a supervisor first and then food service front house manager within a matter of a few months tine. And that made me very proud.. I felt as if I could conquer anything and any task put before me.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Food Service Manager
Saint Augustine's University
Raleigh, NC
08.2021 - Current
As a manager I was responsible for doing inventory, keeping up with the budget
Making sure that my staff was educated on how things were done
I held preservices as wells inservices on safety and sanitation
I was also responsible for my supervisors as well
During my time as manager we saw a boost in employee morale and for the first time in years the students and staff members had a relationship with each other, which was not that way before
I was able to build a rapport with the students as a result I was able to gain feedback from students about their cafeteria experience and report back to my boss and she immediately implemented changes in which we saw great results
Event Coordinator
Nc State University
Raleigh, NC
08.2020 - Current
Organized event facility, food and beverage selections and audio-visual arrangements
Oversaw event logistics, venue scheduling and accommodations
Selected décor and event materials fitting clients' requests and vision
Directed event production in collaboration with sponsors, hosts and internal teams
Organized corporate luncheons, dinners, conferences and special events
Assessed event success and identified improvement areas through client feedback
Networked to obtain potential event sponsors
Server
North Carolina School of Science and Mathematics
Durham, NC
04.2018 - 02.2020
Communicated with hosts, bussers and kitchen staff to prepare for and serve customers
Prepared salads, appetizers and garnishes to assist kitchen staff
Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations
Stocked server areas with supplies before, during and after shifts
Set up dining room to meet hospitality and service standards
Maintained accuracy while handling payments, giving change and printing receipts to customers
Resolved customer concerns with friendly and knowledgeable service
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales
Developed strong and lasting resident relationships
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection
Completed opening and closing checklists to facilitate smooth restaurant operations
Documented food orders and ran items to guest tables in dining room
Handled special customer requests for separate checks and menu substitutions
Provided timely checks on guest needs and brought requests
Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties
Cross-trained as host and helped with tasks such as greeting diners and escorting guests
Certified Nursing Assistant
Duke University Hospital
Durham, NC
02.2013 - 03.2019
Facilitated activities of daily living, personal hygiene management, feeding and ambulation
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness
Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate
Exhibited compassionate care and communication regarding issues surrounding death and dying
Managed and maintained patient rooms, shared-living areas and nursing stations
Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns
Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures
Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status
Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment
Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets
Used mobility devices to transport patients
Documented activities and recorded information in EMR system
Collected and documented vital signs to track current patient conditions
Recognized and reported abnormalities or changes in patients' health status to nursing staff for immediate assessment
Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration
Took patients' blood pressure, temperature and pulse and documented height and weight
Engaged with patient family and friends to provide courteous visit experience
Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers
Answered signal lights, bells and requests-for-service to assist patient services fulfillment
Delivered high level of care to every patient
Documented patient intake and dietary requirements and aided with feeding and monitoring
Answered patient and family questions to educate on optimal treatment procedures
Comforted patients and provided each with reassurance and encouragement
Followed safe lifting techniques and individual resident lifting instructions
Performed light cleaning duties by emptying wastebaskets, sweeping, mopping and sanitizing surfaces
Documented information in patient charts and communicated status updates to interdisciplinary care team
Planned, prepared and served meals and snacks according to prescribed diets
Assisted with adequate nutrition and fluid intake
Education
Nc State University
Raleigh, NC
09.2024
Saint Augustine's University
Raleigh, NC
09.2024
North Carolina School of Science and Mathematics
Durham, NC
02.2020
Duke University Hospital
Durham, NC
03.2019
Skills
Special events planning
Workflow management
Donor relations
Catering coordination
Vital Signs
Logistics
Patient Care
Medical Records
Events Management
Phlebotomy
Certification
CNA
CPR Certification
BLS Certification
State Tested Nursing Assistant
Personal Information
Willing To Relocate: Anywhere
Additional Information
I also have training in serving alcohol in which I received a certificate.