Tara Kishiyama
Denver,CO
Summary
Detail-oriented Mortgage Loan Closer skilled in closing disclosures and client education. Successfully managed loan documentation and ensured compliance, contributing to seamless transactions and high levels of borrower satisfaction. Committed to delivering exceptional service and streamlining processes.
Overview
5
5
years of professional experience
Work History
Mortgag Loan Closer
Credit Union of Denver
Lakewood, CO
05.2024 - Current
- Prepared closing disclosures and ensured accuracy of loan terms.
- Coordinated with borrowers to efficiently schedule loan closings, ensuring timely completion of transactions.
- Communicated with title companies to facilitate reports for O&E's and title policies.
- Reviewed loan documents for compliance with credit union policies.
- Resolved discrepancies prior to loan finalization, contributing to a seamless closing process.
- Verified that all required documentation was received prior to closing date.
- Prepared closing statements, secured signatures on documents, and reviewed all loan conditions with customers.
- Executed payoff transactions from other lenders to ensure timely loan closures.
- Managed post-closing documentation and record-keeping efficiently.
- Worked closely with clients to ensure a smooth transition during the loan process.
- Assisted borrowers in understanding the terms and conditions of their loans.
- Provided high level of service to loan stakeholders through clear communication and thorough documentation explanations.
Teller
Foothills Credit Union
Lakewood, CO
11.2021 - 05.2024
- Processed customer transactions accurately and efficiently at Foothills Credit Union.
- Managed cash drawer and ensured balanced transactions throughout the day.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Assisted customers with account inquiries and provided banking information.
- Delivered exceptional service to customers in person or over telephone.
- Resolved customer complaints promptly while maintaining professionalism and empathy.
- Promoted credit union products and services to enhance customer engagement.
- Maintained confidentiality of all customer records and information according to company policies.
- Verified customers' identification to ensure compliance with laws and regulations.
- Built and maintained client relationships through quality, personalized interactions.
- Processed customer check orders, placed stop payment orders and conducted additional special services for customers.
Education
Bachelor of Arts - Behavioral Sciences
Metro State College
Denver, CO08-2004
Skills
- Closing disclosures
- Loan compliance review
- Closing documentation management
- Discrepancy resolution management
- Title management
- Document notarization
- NMLS certification
- Customer loan education
- Client relationship management
Timeline
Mortgag Loan Closer
Credit Union of Denver
05.2024 - Current
Teller
Foothills Credit Union
11.2021 - 05.2024
Bachelor of Arts - Behavioral Sciences
Metro State College